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How agents can register with System ?

Apr 14, 2022 | call center

Agents can be registered with the ICTBroadcast system remotely using either a softphone or an IP Phone. You will need the following details: Extension Number Extension Password ICTBroadcast IP Address (Proxy / Registrar / Domain) Recommended Softphones: We recommend...

Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module

Apr 13, 2022 | webrtc

⚠️ Note: Please configure Gateway / SIP Provider account, add Contact, and Voice Recording before going through these instructions. 1. Create Agent through Admin / User Portal Visit: Admin Login Login as Admin and create an extension: Path: Administration Menu ➔ Agent...

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