Dynamic Dialer / Permanent Mode of communications
Dynamic / Permanent mode requires REST API’s. With this mode activated, campaign always remains in listening mode, It accepts contact number from external application / CRM using Rest API in real-time and add said contact/lead into a contact list of the campaign and said contact called real-time and necessary action performed on it, ICTBroadcast Rest API is used to automate business process and we can integrate any third-party applications with ICTBroadcast using these Apis.
REST API integrate and automate the business process of any CRM seamlessly and web developers utilize these REST API’s to integrate their CRM / applications with ICTBroadcast dialer, These API’s empower admin/agents to create a new campaign, pause or stop a campaign, add leads/contacts, add/delete recordings / IVR through their applications remotely. Dynamic dialer mode sets ICTBroadcast dialer as listening mode and whenever admin /agents send a new contact/lead through Rest API, It calls said contact/leads and connects it to an agent for further communications.
ICTBroadcast is an advanced tool for business automation and CRM automation
The following pages will give more detail about how to use REST API’s