Quick answer: In 2026 the FCC proposed new rules aimed at offshore call centers, with reply comments due June 22. The plan would cap how much call volume can run offshore, require a beginning-of-call disclosure of where the agent is based, give consumers the right to transfer to a US representative, and demand US-only handling of sensitive data. Outbound teams should map these requirements to their dialer controls now, because disclosure, routing, and data handling all touch how your call center software is configured.
The FCC spent the first half of 2026 building a case for what it calls onshoring. The proposed rules target how customer calls are handled when the work sits overseas, and the reply comment window closed on June 22. Nothing is final yet, but the direction is clear enough that outbound teams should start planning rather than waiting for the ink to dry.
This is less about one regulation and more about how your call center software is set up to prove compliance. If your platform already handles routing, disclosure prompts, and call records cleanly, adapting to new rules is a configuration job, not a rebuild.
What the FCC Is Actually Proposing
The draft rules cover four main ideas. First, a cap on the share of call volume that can be handled offshore. Second, a disclosure at the start of the call telling the consumer which country the agent is in. Third, a consumer right to ask for a transfer to a representative based in the US. Fourth, a requirement that sensitive personal data be handled inside the US.
For an outbound operation, the disclosure and transfer pieces matter most. A predictive dialer connects answered calls to agents in seconds, so any country disclosure or transfer path has to live inside that connection flow, not as an afterthought once the agent is already talking.
Mapping the Rules to Your Dialer Controls
Most of what the FCC is asking for lines up with controls a mature dialer platform already has. The work is connecting each requirement to a feature you can configure and audit.
Routing and agent location
A cap on offshore volume and a US transfer right both depend on knowing where each agent sits and being able to route accordingly. ICTBroadcast runs as a multi-tenant platform with agent and supervisor panels, so you can group agents, see who is on which campaign, and route a transfer to an onshore queue when a consumer asks.
Disclosure and scripting
The beginning-of-call disclosure fits naturally into campaign scripting. Because the platform controls the moment a call connects to an agent, you can place the country statement at the front of the script so it plays every time, with no reliance on the agent remembering to say it.
Records that prove it happened
Call recording and detailed logs turn compliance from a promise into evidence. If a regulator or client asks whether disclosures were made and transfers honored, the call detail records and recordings are the proof.
What to Do Before the Rules Land
You do not need to wait for a final order to get ready. A few practical moves put you ahead of it.
- Document where your agents are based and how calls are distributed across them.
- Add a country disclosure line to the front of any campaign script that may run offshore.
- Confirm your transfer paths can reach an onshore queue on request.
- Check that recordings and call detail records are retained long enough to answer a compliance question.
- Keep DNC, calling-hour, and pacing controls current, since the FCC ties offshore scrutiny to broader robocall enforcement.
Teams that already run on a configurable platform tend to treat these as settings changes. The harder position is a stitched-together setup where disclosure, routing, and records all live in different tools.
Related reading:
FCC Know Your Customer rules and dialer compliance · Integrating WebRTC with SIP
Frequently Asked Questions
Are the FCC offshore call center rules final?
Not yet. They are a proposal, and the reply comment period closed on June 22, 2026. A final order would follow later, so the exact thresholds and timelines could still change. Preparing now means you are ready whichever way the details land.
Does this affect outbound calling or only inbound support?
The disclosure and transfer ideas are framed around customer service, but outbound teams that run offshore agents should expect the same scrutiny. Building disclosure into your campaign scripts now is a low-cost hedge.
How does a dialer help with the country disclosure?
Because the platform controls the moment a call connects to an agent, you can place the disclosure at the front of the script so it plays on every connected call, rather than depending on each agent to recite it.
What about the data handling requirement?
Sensitive data handling is about where records and personal information live and who can access them. A self-managed platform lets you control where data is stored and which agents and tenants can reach it.
Do I need new software to comply?
Most likely not, if your current platform handles routing, scripting, transfers, and call records. The main work is mapping each requirement to an existing control and documenting it. A patchwork of disconnected tools is where the gaps usually show up.
Get Started
Want your outbound setup ready for the new compliance bar? Contact our team and we will help you map the controls.