An Internet telephony service provider provides communications services using digital telecommunications medium such as VoIP to either residential users or commercial enterprises. Anyone having a general knowledge of ICT's can setup an IP Telephony Service Provider ( ITSP) business. There are three main components required to setup your own ITSP setup.
Hardware infrastructure may consist of dedicated servers, failover servers, switches, routers, gateways also it includes sufficient symmetric internet bandwidth required for real time communications. The hardware infrastructure can be on rental basis from third party hardware provider or it will be owned by you, available at your premises.
It consist of two main components ,first is main website with products listing, self services customer portal and e-commerce functionality. We call it marketing portal and second is a white label multi tenant service portal to offer hosted ICT services to customers and manage their billing separately. We call it service portal
That includes VOIP/PSTN carriers for Voice & Fax communications,SMPP providers for SMS messaging and Email gateways for emails. The admin needs to register and configure multiple accounts with wholesale VoIp/SMPP providers for origination and termination services keeping into account quality of service like latency and jitter.
In this section, we will discuss multiple ICT's based software products that will enable you to offer variety of business services to your customers and start your business as ITSP. A complete Ip Telephony Service Provider solution will require 1) Provisioning portal it includes marketing of products and services, client management, billing, CRM and support services 2) communication service portal it provides user and admin web portals to use the communication services. Below we will discuss software products to be setup as communications service portals accordingly.
ICTBroadcast Service Provider Edition
What services can be provided with ICTBroadcast Service Provider Edition ?
A Service Provider can offer variety of communications and telemarketing services to its customers such as
1. Voice Broadcasting
2. Bulk SMS Messaging
3. Fax broadcasting
4. Email communcations
5. Inbound/Outbound Call Center
6. Contact Center
7. CRM communications integration
8. Business communication automation
9. Voice Surveys
10. Custom IVR Designing
11. CTI and personalized communications
12. Auto, Predictive and Power dialer
13. Rest API's and Integeration API's
14. Voice based Appointment reminder
15. Autoprovisioning of products/services
ICTBroadcast main features
ICTBroadcast is bundled with IVR Studio that empowers users to design custom campaigns as per their requirements with simple drag and drop tools, There is no limitations, users can create any numbers of levels, play IVR , ask call recipient for DTMF input, play another IVR and DTMF again or integrate third party system on particular action, .
ICTBRoadcast features SMS Messaging, Voice communications, bulk Faxing as well as Email marketing , It is single platform to manage all campaigns same time , each users is capable to run multiple campaigns and monitor their real time reporting also manage these campaigns real time such as increase or decrease number of concurrent channels of a particular time from interface directly .
Rest API's and Webhooks / Push call notifications
ICTBRoadcast offers REST API's as well as Webhooks / push call notifications support to integrate it with any third party applications. Webhooks / Push call notifications enable ICTBroadcast admin / user to configure campaigns to post or send call related events to remote systems / third party applications also called push call status / web hook notifications .
Voice Call Surveys and Polls campaign
ICTBroadcast also provides survey campaign feature that enables you to run voice-based surveys asking call recipient multiple questions, and then creating useful reports from the survey responses.
Appointment Reminder campaign
ICTBroadcast can be used as an automated appointment reminder software that can help to remind different events.
CNAM Support in ICTBroadcast
To implement LCR, some information is required from HLR for which ICTBroadcast has a module CNAM.CNAM query gets the information about that number through OCN, on the basis of that information route is selected.
outbound Call Center with Predictive dialer support
ICTBroadcast supports complete outbound Call Center functionality :
ICTBroadcast features WebRTC web panels for agents as well as integration with any CRM , It offers press 1 campaign / interactive campaign, IVR Studio also Personalized communciations using custom tokens. In interactive campaign dialer dials outbound and play IVR and if customer shows interest by press desired key, the call will be forwarded to live agents and customer particulars will be fetched from CRM before agent and further communications will take place between agent and customer directly.
Inbound Call Center
ICTBroadcast can features to create permanent inbound campaigns, these campaigns will listen incoming calls on published DID numbers / Toll free numbers and play custom IVRs to incoming calls also forward calls to live agents for further communications, in case caller press a desired key then said call will be forwarded to live agents for further support also with survey campaign , you can conduct inbound surveys too .
Subscription campaign to register customers automatically through voice broadcasting campaign
ICTBroadcast Subscription Campaign enables businesses to automatically invoke software registration process or other application with just one key press from recipient / customers. With the help of Subscription Campaign, another software or application can be integrated. It plays pre-recorded voice messages offering customer / recipients to press required key and when interested customer presses that specified key, ICTBroadcast invokes registration process and calls API of other software/Application automatically.
How ICTBroadcast can help you in your ITSP business?
ICTBroadcast service provider (SP) edition has all the features of enterprise-grade software for its customers who want to become Internet Telephony Service Providers (ITSPs) and want to provide their own broadcasting services (such as voice, sms, fax and email) to their customers. ICTBroadcast is productive, scalable, fault-tolerant and secure software and also comes with monitoring, integration, upgrading and support services. Some other features that ICTBroadcast SP edition have to support your business are listed below:
Scalable and Redundant platform to offer services globally
ICTBroadcast can be scaled with ease to fulfill customer's need across multiple servers on different locations as well as ICTBroadcast does support full fail-over support , if one node fails , other node will take up its position automatically .
Multi-tenant and Multi-campaign
ICTBroadcast SP edition is a multi-tenant system that provides separate web portal for users and administrators. Every user can create unlimited number of campaigns running simultaneously.
ICTBroadcast SP edition provides all system monitoring features at one place (i.e. Dashboard) allowing Admin to monitor overall system resources, including nodes, users, channels and campaigns statistics.
ICT Broadcast SP edition helps to manage rates, routes, payments, channels, users and their permissions. Administrator can also manage system resources such as assigning or un-assigning extensions and DIDs to users.
ICTBroadcast SP edition is multi-lingual system with built-in support of many of the mostly used languages on Internet as well as ICTBroadcast support multiple time zone , each user will have its own timezone settings .
Third Party Integration
ICTBroadcast SP edition provides easy to use RESTful APIs to integrate with a third party software such as CRM.
Overall ICTBroadcast SP edition is a complete solution for anyone seeking to start their own business as an Internet Telephony Service Provider (ITSP).
we are also offering other business solutions to our valued customers, Most of these solutions are ready to offer however few are still under development.
Other Software products to setup ITSP business
ICTFax Service Provider Edition, provide Email to fax and Web to fax solution
It is multi-tenant business solution for Internet service providers with complete billing and e-commerce integration that enables them to offer complete fax solution including Email to Fax and Web to Fax.
What services you can provide with ICTFax Service Provider Edition ?
1. Email to Fax
2. Fax to Email
3. Web to Fax
4. ATA Fax
5. Fax rest api's
ICTContact Service Provider Edition, offer cloud based inbound / outbound call centre solutions
It is multi-tenant business solution for Internet service providers with complete billing and e-commerce integration that enables them to offer inbound and outbound call center solutions to their customers
What services you can provide with ICTContact Service Provider Edition ?
1. Unified contact center supporting voice,sms and email
2. Outbound call center
3. Inbound call center
4. Crm cti integeration services
5. Progressive dialer for CRM
6. Communications api services
ICTSchool Service Provider Edition, offer cloud based school management system
It is multi-tenant business solution for Internet service providers with complete billing and e-commerce integration that enables them to offer cloud based School Management System to educational institutes / schools / colleges / universities.
What services you can provide with ICTSchool Service Provider Edition ?
1. School management software as SaaS
2. Multiple branch management
3. Fee Management
4. Attendence management
5. Accounts management
6. Papers and Exam management
7. Parents / Teachers communications
8. Communications voice / sms integrations
ICTUstad Service Provider Edition, offer on demand home services
It is multi-tenant business solution for Internet service providers with complete billing and e-commerce integration that enables them to offer cloud based on demand home services to their customers and earn commission from professionals.
What services you can provide with ICTUstad Service Provider Edition ?
1. On demand home services
2. plumber services at home
3. Electrical services at home
4. Car mechanic services at home
5. CCTV / security services at home
6. handyman services at home
7. cleaning services at home
8. teaching / main services at home
9. interior design services at home
10. constructions services at home
11. carpenter services at home
12. painter services at home
13. any other services at home
ICTRoshni Service Provider Edition, offer on-line consultancy services
It is multi-tenant business solution for Internet service providers with complete billing and e-commerce integration that enables them to offer cloud based on line consultancy services to their customers in the field of Law, Education and Health and earn commission from consultants accordingly .
What services you can provide with ICTRoshni Service Provider Edition ?
1. online medical consultancy services
2. online educational consultancy services
3. online legal consultancy services
4. online personal/family consultancy services
5. online business consultancy services
ICTHospital Service Provider Edition, complete hospital management system
ICTHospital is the modern Hospital management software system for running any type of Hospital. It bundle Unified Communications
What services you can provide with ICTHospital Service Provider Edition ?
1. Doctors management
2. Pateients management
3. Labortrary management
4. Pharmacy management
5. Human resources management
6. Appointment management
7. CTI integeration
8. SMS , Voice calling and Email communications support
ICTCORE Service Provider Edition offers communications API
ICTCore is unified communications platform for advance users / developers to integrate their existing systems with unified communications portal to add communications capabilities using drag and drop IVR Designer or through published APIs with ease never offered before.
ICT Innovations offers ICTCore SP Editon based on number of concurrent channels capacity.
What services you can provide with ICTCore ?
1. Unified communications sms, voice, fax and email
2. Communications API's provisioning services to web
developers to add CTI features in their applications
ICTCRM Service Provider Edition, offer cloud
based CRM Solutions
It is multi-tenant business solution for Internet service providers with complete billing and e-commerce integration that enables service providers to offer cloud based CRM solutions to their business customers with complete integration of advance communications technologies . It can also be integrated with contact center to offer communication capabilities.
What services you can provide with ICTCRM Service Provider Edition ?
1. ICT integrated advance CRM as SaaS
2. CTI integeration services with CRM
3. Voice,SMS and Email integeration with CRM