How to become an Internet Telephony Service Provider (ITSP), Start offering ICT services and solutions to your customers
An Internet telephony service provider provides communications services using digital telecommunications mediums such as VoIP to either residential users or commercial enterprises. Anyone having a general knowledge of ICT’s can set up an IP Telephony Service Provider ( ITSP)business. There are three main components required to set up your own ITSP setup.
Hardware Infrastructure
Hardware infrastructure may consist of dedicated servers, switches, routers, internet bandwidth, etc. The hardware infrastructure can be on a rental basis from a third-party hardware provider or it will be owned at your premises.
SOFTWARE
It consists of two main components, first main marketing website with products listing with a self-services customer web portal and eCommerce functionality, and second, a white label multi-tenant ICT service portal to offer cloud-based / hosted ICT services to your customers and manage their billing and accounts separately.
Telecom carries / Gateways
That includes VOIP/SMPP/SMTP/PSTN carriers for voice terminations, SMPP carriers for SMS messaging, and email gateways. The admin needs to select a VOIP/PSTN/SMPP carrier that will provide bulk call origination and termination services.
Software products
In this section, we will discuss multiple ICT’s based software products that will enable you to offer a variety of business services to your customers and start your business as an ITSP. A complete Ip Telephony Service Provider solution will require 1) Provisioning portal it includes marketing of products and services, client management, billing, CRM and support services 2) communication service portal it provides user and admin web portals to use the communication services. Below we will discuss these two main components accordingly.
ICTBroadcast
ICTBroadcast is a multi-tenant auto dialer software, unified communications and telemarketing software solution supporting Voice, SMS, Email, and Fax broadcasting. Featuring an AI-powered auto dialer and advanced call center software, it’s ideal for small businesses, entrepreneurs, and service providers.
ICTFax
ICTFax is an open-source white lable and multi-tenet Fax server software for businesses and Internet service providers that will empower them to offer advance online Fax Services to their customers. ICTFAX is based on open source Freeswitch, ICTCore, and Angular Framework.
ICTContact
ICTContact is advance contact center software featuring omni channel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration and multi tenant and white label support suitable for contact centers, call centers, entrepreneurs and Service Providers.
ICTCore
ICTCore is open source unified communications framework for developers and integrators to rapidly develop ICT based applications using their existing development skills. By using ICTCORE, developer can create communication based applications such as Auto attendant, Fax to Email, Click to Call etc.. they can program custom businesslogic that can control incoming and outgoing communication instances.
ICTCrm
ICTCrm is the integration of open-source SuiteCRM with ICTContact contact center software, delivering an advanced open source crm software solution . It offers unified communications, telemarketing, and advanced call center features, providing a comprehensive platform to manage customer interactions, sales, marketing, communications, and customer support processes.
ICTUstad
ICTUstad is a completely open-source Laraval based software solution that empowers business and internet service providers to offer endless professional on demand home services such as plumbing, electrical, carpenter, interior, exterior, flooring, iron, aluminum, glass, construction, painting, handyman, mechanic, car electrician, ac mechanic and other professional services at customer’s doorstep.
ICTPbx
ICTPbx is open source and highly available multi-tenant PBX, carrier grade switch, call center server, contact center, fax server, voip server, voicemail server, voice application server, and more. ICTPbx is developed over ICTCore, ICTCore is freeswitch based communciations framework, FreeSWITCH™ is a highly scalable, multi-threaded, multi-platform communication platform.
ICTRoshni
ICTRoshni is the business solution for internet service providers to offer online consultancy services. Internet service providers and business owners can start offering consultancy services ranging from medical consultancy, legal consultancy, education consultancy, business consultancy or consultancy on social and psychological issues to their customer and bill their customers accordingly.
ICTSchool
ICTSchool is an comprehensive school management software designed to streamline both administrative and academic processes for educational institutions. ICTSchool offers a comprehensive set of features, including student enrollment, fee management, timetable scheduling, and examination management, ensuring smooth and efficient school operations.
How ICTBroadcast can help you in your ITSP business?
ICTBroadcast service provider (SP) edition has all the features of enterprise-grade software for its customers who want to become Internet Telephony Service Providers (ITSPs) and want to provide their own broadcasting services (such as voice, SMS, fax, and email) to their customers. ICTBroadcast is productive, scalable, fault-tolerant, and secure software and also comes with monitoring, integration, upgrading, and support services. Some other features that ICTBroadcast SP edition have to support your business are listed below:
What services you can provide with ICTBroadcast Service Provider Edition?
With ICTBroadcast, Service providers can provide a wide range of services to their customers. Some of them are listed here.
- Bulk automated Voice Communications supporting multiple scenarios
- Bulk SMS Messaging
- Fax blasting
- Email communications
- Inbound/Outbound Call Center
- Unified Communications Contact Center
- CRM communications integration
- Business communication automation
- Voice-based automated Surveys
- IVR Studio to design custom IVRs
- CTI and personalized communications
- Auto, Predictive, progressive, preview, power, and manual dialing
- Rest API’s to integrate CRM or any third-party application
- Voice-based Appointment reminder
- Auto-provisioning of products/services
- Interactive / press 1 campaign
ICTBroadcast Main features
IVR STUDIO
ICTBroadcast has a super advance and super user-friendly IVR Designer / IVR studio that allows you to create advanced telephony systems with a simple drag-and-drop interface. The user can pick any application from the toolbar area, then drag it to the main drawing area and drop it. This will create that application at the dropped location. Click here for more information IVR Studio
UNIFIED COMMUNICATION
ICTBroadcast support different type of telemarketing and broadcasting campaigns fulfilling requirement of multiple business scenarios .ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart autodialer and smart predictive dialer capabilities. Learn more about unified communications.
Rest API’s and Webhook /
Push call notifications
ICTBroadcast uses REST based API to ensure communication and automation between our products and third party applications is a seamless and simple process. Customers can make the most of third party applications without compromising the quality of service ICTBroadcast provides. Learn more about Rest API’s
Voice Call Surveys and Polls campaign
An ideal customer survey voice would provide a business-wide platform for gathering, evaluating, and acting on feedback. The great news is, the customer’s voice affects the entire company, including every unit and every department working together to solve customer concerns or to meet customer requirements. Learn more about Voice Call Surveys and Polls
Appointment Reminder
campaign
ICTBroadcast is a unique AI powered auto dialer that can be used as an automated appointment reminder software. Appointment reminders in simple words are devices, software applications,s or alarms that help remind us of different events. Appointments are necessary and thus part of every walk of life. Learn more about Appointment Reminder Campaign
CNAM Support in
ICTBroadcast
ICTBroadcast facilitates its users to implement the LCR technique in Routing. LCR synonym of Least Cost Routing is a process to find the most inexpensive way to route phone calls. It is the process of analyzing and selecting the most economical path of outbound and inbound communications traffic. Learn more about CNAM Support
outbound AI powered Call Center with
Predictive dialer support
ICTBroadcast predictive dialer includes complete and AI powered call center functionalities such as inbound call center and outbound call center with power dialer, predictive dialer, press 1 dialer, Robo dialer, dynamic dialer modes.Learn more about Outbound Call Center
Inbound Call Center
ICTBroadcast also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is an incoming call received, ICTBroadcast plays an IVR or recorded message (optionally), and on keypress, ICTBroadcast forwards interested callers to Live Agents for further support.Learn more about Inbound Call Center
Subscription campaign to register customers automatically through voice broadcasting campaign
ICTBroadcast Integration campaign is latest innovation in telemarketing and auto-dialling industry , It empowers sales managers to automatically register new customers , book orders, sale packages or upgrade their existing packages . ICTBroadcast Integration campaign enables businesses to automatically invoke software registration process with just one key press from recipient / customers. It plays pre recorded voice messages offering customer / recipients new packages / services / offerings and ask customers to press a specific key if interested and when interested customer press said key , ICTBroadcast invokes registration process calling specific URL / API’s that automatically register new customers, orders or register them for packages accordingly . Learn more about Integration Campaign
Other Software Products to Setup ITSP Business
ICTFax Service Provider Edition, provide Email to fax and Web to fax solution
ICTFax is an open source fax solution which helps in sending and receiving faxes via internet. ICTFax provides the facilities to its user to send or receive faxes through its Email to fax and fax to email services.User may send a fax directly from email to a fax machine or user can even receive fax sent through a fax machine in his email inbox by the use of ICTFax solution.
What services you can provide with ICTFax Service Provider Edition?
- BLASTING SIMULTANEOUS MESSAGES
- WEB TO FAX
- FAX TO WEB
- EMAIL TO FAX | FAX TO EMAIL
- SENDING FAX VIA ATA
- RECEIVING FAX VIA ATA
ICTContact Service Provider Edition – Scalable Solution for Omnichannel Contact Centers and Telemarketing Service Providers
ICTContact is an advanced multi-tenant contact center software designed for service providers, entrepreneurs, and businesses. It supports omnichannel and unified communications, an intuitive IVR studio, CRM integration, collaboration tools, and business automation. With smart WebRTC agent support, it enables manual, preview, and progressive dialing. Scalable to thousands of agents, ICTContact fits both inbound and outbound scenarios and offers a white-label, user-friendly web portal for efficient communication management.
What services you can provide with ICTContact Service Provider Edition?
- Voice Communications
- SMS Communications
- Email Communications
- Unified Communication
- Accessibility
- Bulk Operations
ICTCrm Advanced Open Source CRM with unified communications integrated
ICTCRM is the modern unified communications integerated Customer Relationship management (CRM) software system for running any type of Business. It features complete business process automation and integration of communication technologies like voice calls and text messaging to connect Staff conduct voice calls based questions and make real time surveys, broadcasting important notifications or invitations, connecting Business and Customers in such a way that never imagined before.
What services you can provide with ICTCrm Service Provider Edition?
- Unified contact center supporting voice, SMS, and email
- Outbound call center
- Inbound call center
- CRM cti integration services
- Progressive dialer for CRM
- Communications API services
ICTCORE ADVANCE UNIFIED COMMUNICATION FRAMEWORK Communication APIs for Call, SMS, Email & Voice
An open source unified communications framework designed for developers and integrators to rapidly develop ICT based applications using their existing development skills. By using ICTCore, a developer can create communication-based applications such as Auto attendant, Fax to Email, Click to Call, etc. They can program custom business logic that can control incoming and outgoing communication instances.
What services you can provide with ICTCore Service Provider Edition?
- Truly unified communications framework
- Scenario Based Automation
- Easy to extend
- Ready to use
- Multiple Gateways
ICTUstad Service Provider Edition – Streamlined Solution for On-Demand Home Service Providers
ICTUstad is a fully open-source, Laravel-based software solution that enables businesses and service providers to offer a wide range of professional home services—like plumbing, electrical, carpentry, painting, construction, and more—directly to customers’ doorsteps.
It features a powerful PHP (Laravel) backend with a web-based admin portal for managing customers, professionals, jobs, and billing. The solution also includes separate mobile apps for customers and service providers, ensuring a seamless and efficient service experience.
What services you can provide with ICTUstad Service Provider Edition?
- Admin Web Portal
- Multi-Service & Category Management
- Area-Wise Service Management
- Client Mobile Application
- Professional Mobile Application
- Integrated Billing & Invoicing
- Multi-Language Support
ICTRoshni Service Provider Edition – Streamlined Solution for Online Consulting and Counseling Service Providers
ICTRoshni is a comprehensive consultancy platform that enables service providers to offer online consultancy services in domains such as health, law, education, business, and psychological support.
Designed for internet service providers and business owners, ICTRoshni allows them to launch and manage a full-fledged consultancy service. It includes dedicated mobile apps for both customers and consultants, facilitating seamless communication and service delivery. The platform also features a robust backend admin portal to manage consultants, customers, service queries, and billing—making it a complete solution for online consulting businesses.
What services you can provide with ICTRoshni Service Provider Edition?
- Separate Mobile Apps for Customers and Consultants
- Multi-Domain Consultancy Support
- Secure Audio/Video Communication
- Appointment Booking and Scheduling
- Admin Dashboard and Service Management
ICTSchool – Unified Platform for Streamlined Educational Administration and Digital Learning
ICTSchool is a comprehensive school management software that streamlines academic and administrative processes for educational institutions. It offers essential features such as student enrollment, fee management, timetable scheduling, and examination management, while enabling seamless communication among teachers, students, and parents.
Built on a scalable open-source framework combining ICTCore (Freeswitch-based) and Laravel, ICTSchool delivers a flexible, efficient solution for schools, colleges, and universities, optimizing workflows and enhancing digital learning experiences.
What services you can provide with ICTSchool Service Provider Edition?
- Multi-Branch System
- Mobile-Based Attendance System
- Student Management & Admission
- Class-Wise Subject Management
- SMS & Voice Notification System
- Exam Evaluations & Marks Management
ICTPbx – Comprehensive Open-Source Communication Platform for PBX, Call Center, and VoIP Solutions
ICTPbx is an open-source web interface for managing FreeSWITCH voice switches, offering a multi-tenant PBX, call center, contact center, VoIP server, and more. Built on the ICTCore framework, ICTPbx provides features such as unlimited extensions, voicemail-to-email, music on hold, call parking, call queues, and phone provisioning. Ideal for small, medium, and large businesses, it delivers enterprise-grade communication capabilities with scalability and flexibility.
What services you can provide with ICTPbx Service Provider Edition?
- Unlimited Extensions
- Voicemail-to-Email
- Call Queues & Call Center Functionality
- Music on Hold
- Phone Provisioning
- Multi-Tenant Support
