ICTInnovations has officially released ICTBroadcast Enterprise Edition 7.0, marking a major step forward in unified communication automation. The new version offers enhanced performance, improved scalability, and a refined user experience. As an all-in-one auto dialer software and call center software platform, ICTBroadcast 7.0 continues to empower service providers and enterprises with multi-tenant capabilities, integrated billing management, and support for multiple communication services under a single unified system.
The following are the new features and enhancements introduced in ICTBroadcast Enterprise Edition version 7.0:
1. Upgraded to PHP 8.3 & MariaDB 10.3.39 :
ICTBroadcast Enterprise Edition 7.0 has been upgraded to PHP 8.3 and MariaDB 10.3.39, ensuring improved performance, enhanced stability, and stronger security. The latest PHP version delivers faster execution and better resource management, while the updated MariaDB release provides optimized database handling and reliability — resulting in a smoother and more efficient user experience.
2. RockyLinux 9 / RHEL 9.X / CentOS 9. X support added:
ICTBroadcast Enterprise Edition 7.0 now fully supports Rocky Linux 9, RHEL 9.x, and CentOS 9.x, ensuring compatibility with the latest enterprise-grade Linux environments. This update provides users with improved security, long-term stability, and better performance, making ICTBroadcast easier to deploy and maintain across modern server infrastructures.
3. Theme Enhancements and Issues fixed:
ICTBroadcast Enterprise Edition 7.0 introduces several UI and theme enhancements, including improved pagination and design consistency for a smoother user experience. This update also resolves key issues such as the empty statistics_usr table for the default user, along with multiple design and role management bugs. Overall, these refinements enhance system usability, stability, and visual coherence across the platform.
4. Agent dialing Enchment and Issue fixed:
ICTBroadcast Enterprise Edition 7.0 includes major enhancements in agent dialing functionality, improving call handling efficiency and overall system responsiveness. Several agent-related issues have been identified and fixed, ensuring smoother agent login, call assignment, and disposition updates. These improvements provide a more stable and optimized dialing experience for call center operations.
5. Security Issues Fixed:
ICTBroadcast Enterprise Edition 7.0 addresses several security vulnerabilities identified in previous versions. Key fixes strengthen system integrity, safeguard user data, and enhance overall platform protection. With these improvements, ICTBroadcast ensures a more secure, reliable, and compliant communication environment for all users.
6. Odoo CRM Support Added:
ICTBroadcast Enterprise Edition 7.0 now includes seamless integration with Odoo CRM, allowing users to export leads and contacts directly from Odoo CRM into ICTBroadcast campaigns. This integration enables smoother campaign management, faster lead engagement, and unified customer communication. Additionally, it supports agent dispositions and detailed reporting, helping businesses track campaign outcomes and analyze agent performance efficiently within the connected system.
7. SuiteCRM Support Added:
ICTBroadcast Enterprise Edition 7.0 now includes native integration with SuiteCRM, empowering users to synchronize customer data effortlessly between the two platforms. Leads and contacts from SuiteCRM can be directly utilized in ICTBroadcast campaigns, eliminating manual data entry and ensuring accurate targeting. The integration also provides agent disposition tracking and comprehensive reporting, giving businesses deeper insights into campaign effectiveness and customer interactions.
8. Vtiger CRM Support Added:
ICTBroadcast Enterprise Edition 7.0 now comes includes the integration for Vtiger CRM, enabling users to import and manage leads, contacts, and customer records directly within ICTBroadcast campaigns. This integration enhances marketing automation by connecting Vtiger’s CRM capabilities with ICTBroadcast’s communication workflows. Users can also benefit from agent disposition logging and detailed performance reports, ensuring efficient follow-ups and better visibility into campaign outcomes.
9. Telnyx SMS Campaign Support Added:
ICTBroadcast Enterprise Edition 7.0 now includes Telnyx SMS campaign support, enabling users to easily create and run SMS campaigns just like standard SMS campaigns. The system uses a pre-configured Telnyx API key to send messages. Once a campaign is created, the selected SMS template is automatically sent to all assigned contacts, ensuring quick and reliable message delivery through the Telnyx gateway.