Auto dialer features | Predictive dialer | Progressive dialer
Multi-tenant and Multi-campaign
ICTBroadcast is a web-based multi-tenant package that offers separate web portals for Admin and users and facilitates complete campaign management. Each user can manage, monitor, and run multiple campaigns separately and independently.
Monitoring system statistics, user campaigns, channel usage, and campaign statistics is fast, efficient, and streamlined. We combined all monitoring needs in one place, allowing Admin to monitor overall system resources, including node, user, and campaign statistics.
Campaign Statistics and Reporting
ICTBroadcast has chart-based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact
details of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown error). You can export these contact lists for further processing.
Advanced User Management
ICTBroadcast supports advanced user management features like user switching, balance management, real-time billing, live monitoring, and
managing user campaigns. Admin can also manage system
resources in an efficient and easy manner, including assigning or de-assigning extensions and DIDs to users.
Surveys and Polls
ICTBroadcast offers a survey campaign feature that enables you to run voice-based surveys asking recipients multiple questions, and then creating useful reports from the survey responses.
ICTBroadcast, Auto Dialer software has a survey campaign for telephone surveys and polls. This auto dialer software automatically dials a list of numbers and asks them a set of questions that they can respond to, by using their telephone keypad. You can schedule when to make calls, record your questions using ICTBroadcast voice recording features, and run a campaign. You can view graphical charts and reports for your survey campaign and analyze recorded responses from your prospects.
ICTBroadcast provides a complete monitoring system. Admin can monitor active users load, live calls, and gateway loads, as well as system and campaign statistics.
You can schedule campaigns and can set a campaign to start and stop on a particular date, or time, as well as setting days of the week. Campaigns will automatically start and stop on the specified day and time.
Integration with remote applications
Recently ICT Innovations released Integration addon, Integration addon enable ICTBroadcast admin/user to configure campaigns to post or send call-related events to remote systems / third party applications also called push call status/webhook notifications.
ICTBroadcast offers multiple campaigns. 12 types of campaigns are being offered i.e Message Campaign, Agent Campaign, Interactive Campaign, Inbound Campaign, Survey Campaign, IVR Campaign, Appointment Reminder Campaign, Survey Campaign, Fax Campaign, SMS Campaign, Email Campaign, Voice Campaign.
Call Queueing and Press 1 Campaign
Call queueing support is provided in ICTbroadcast and you don’t need to integrate any other third-party call queuing system. Press 1 Campaign also known as Interactive voice broadcasting can be created in simple steps. On pressing 1 it forwards the calls to Agents that were in a queue.
A Webphone is a WebRTC based phone that allows agents to receive calls only using their browsers, without any additional hardware or software. ICTBroadcast offers integrated web phones for agents. Not only can it receive forwarded calls, but also enables agents to perform the following actions.
AMD & DNC Support
ICTBroadcast has built-in support for Answering Machine Detection (AMD). ICTBroadcast incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection or leave different messages for answering machines, according to requirements. ICTBroadcast allows you to upload a Do Not Call (DNC) contact number. If you want the system to not dial specific numbers, you can add these numbers in the Do Not Call (DNC) list and the system will exclude them when the campaign runs. This list can be populated manually as well as automatically when a call recipient chooses the Do Not Call (DNC) option.
Billing and Routing Support
ICTBroadcast provides a complete route and rate management system. You can manage destinations, configure routes, and set destinations rates and tariffs.
ICTBroadcast has integrated CRM. It organizes customer information and documents in a single database so that business users can easily access and manage them. ICTBroadcast Rest API offers the opportunity to integrate with any open source CRM’s like SuiteCRM, SugarCRM, EspoCRM, Yetiforce, Vtiger, flat-free, flare point CRM with ease.
ICTBroadcast automatically reminders customers by calling them prior to their scheduled appointment time
ICTBroadcast offers Rest API`s to automated your business process by integrating ICTBroadcast with any third party application
Custom Token and Personal Communications
One of the many benefits of running the ICTBroadcast system is the flexibility and degree of personalization that the system allows. Dynamic messages or Tokens can be programmed to run via the auto-dialer during a campaign tailored to your existing client database or as part of standard operating procedure.