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FTC Warns Health Plan Callers: 5 Checks for Your Call Center Software

Nov 3, 2026 | call center

FTC staff sent warning letters to 25 health plan marketers and lead generators on 29 October 2026, citing prerecorded call consent, Do Not Call rules and penalties of up to $53,088 per call. What the letters say and five checks for your call center software.

$251 a Number: What Teleflora’s Text Settlement Means for Your Call Center Software

Oct 20, 2026 | call center

Teleflora agreed to pay $6M, about $251 per number, over promotional texts sent to phones on the Do Not Call Registry. Who is in the class, why texts count, and the four checks your call center software should run before every SMS send.

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