ICTBroadcast is a marketing and broadcasting autodialer software solution. ICTBroadcast use open source asterisk gateway in back end.
Appointment Reminder is a software solution which dial contact no. from a contact list and send sms, email or voice message to recipient for remind important meeting, event or appointment. Appointment reminder is a best way to remind prospective important upcoming event, appointment or meeting just pressing one button.
Log in to ICTBroadcast system and start Interactive Campaign. After call is answered and recipient pressed key 1, call forwarded on Elastix's Queue and then it gets forwarded to live agent at his registered IP-phone / Soft-phone from queue.
1. Create an extension in ICTBroadcast and assign it to any user like "admin"
2. Configure said extension in Elastix as inbound trunk like
host=ICTBroadcast IP address
On remote / external call center .
1. Create a queue and add agents as per your requirements
2. Create a extra extension and make sure that this extension can access queue
On ICTBroadcast system