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Modify Auto Dialer Configuration | Voice Broadcasting Software

Admin can modify system-level settings and parameters through system configuration. System configuration provides Admin with a centralized platform to modify and set various system features like Website, Campaign, List, Reports, APIs, and Servers. Learn more about ICTBroadcast

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ICTBroadcast has a global set of configurations that customizes the overall system behavior. Administrators of the system can customize these settings. Some of these options are overall system-specific like Database, Asterisk, and Kannel settings.

Web site-related configurations are combined together that can allow administrators to customize the website appearance of the autodialer. This includes :

  • changing Website title
  • link at title/logo of the header
  • website base URL
  • website cookie name
  • the default language for the system.

Reports related options allow administrators to set items per page that are displayed in a list at a time (pagination), and the amount of precision while showing currency or amount. There is also a Campaign specific configuration area that allows administrators to set default Caller ID, Caller ID Name, Channels increment, DNC key, message replay key, and many more. Some of these configurations can be overridden by User in User configurations.

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How Predictive Dialers Work in 2026: Pacing, Abandonment, and Compliance

Jul 9, 2026 | call center

An operator-tested look at how predictive dialer software paces calls, filters voicemail, and stays under the 3% abandonment cap in 2026.

The 3% Abandoned-Call Rule May Be Changing: What the FCC’s 2026 FNPRM Means for Predictive Dialer Pacing

Jul 4, 2026 | call center

The FCC’s 2026 FNPRM proposes rethinking the 3% abandoned-call cap and the 15-second ring rule. Here’s what could change and how to tune your predictive dialer either way.

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