ICTBroadcast is a web-based multi-tenant auto dialer software that offers separate web portals for Administrators and Users. It facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. Learn more about ICTBroadcast
ICTBroadcast have Following roles :
Admin :
Admin is the owner of ictbroadcast setup. Admin manage and monitor overall ictbroadcast setup and resources. Admin create tenant/client and allocate resources to him. Admin create and manage over all system resources such as extensions/DID’s. Admin setup billing, set rate plan, rates and configure trunk, routes.
Tenants/client :
tenant/client manage users, supervisor and agent accounts. Tenant creates and manages multiple users,supervisor and agent accounts. tenant/client assign resources to each users such as extension and DIDs.
user :
User create new campaigns. User manage and monitor campaigns and all his resources and his data.
Supervisor :
Supervisor monitor campaigns and reports of one or multiple users and agents of same tenant.
agent :
Agent make/receive/transfer call and communicate with callers /call recipients. Agent manages inbound and outbound campaigns such as predictive, progressive and preview campaigns.
Assign Resources :
Assign resources to Tennat/client account:
- Login to ictbroadcast as admin.
- Select main menu Administration
- select sub menu Client management from main menu and click on it
- then select any client account and click on edit button from right side and select assign resource and click on it
after click on assign resources, Resource assignment page open where admin can assign resources and permission.
Assign resources to user by tenant/client:
- Login to ictbroadcast as admin.
- Select main menu Administration
- select sub menu Client management from main menu and click on it
- then select “Master” account and click on edit button from right side and select assign resource and click on it.
Note:
User under ownership of “Master acccount” are only applicable for resources that master account assign to them.
Learn more about ICTBroadcast and its features
Related Content
Use ICTBroadcast Telemarketing Software To Grow Business