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Boosting Customer Service Efficiency with ICTBroadcast Call Center Software

In today’s exceedingly competitive trade scene, conveying remarkable client benefit is basic for organizations to flourish. Call centers play a significant part in guaranteeing client fulfillment by giving proficient and viable communication channels. To meet the...

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Your Calls Pass STIR/SHAKEN and Still Say Spam Likely. Here Is Why

Sep 1, 2026 | call center

STIR/SHAKEN proves a number is really yours, but carriers still decide the label from how you dial. Here is what drives number reputation in 2026 and how to protect it.

Your AI Caller Must Now Say It Is a Machine. What Call Center Software Has to Change

Aug 22, 2026 | call center

EU AI Act Article 50 took effect on 2 August 2026 and requires a spoken AI disclosure at the start of a call. Here is what it changes inside a dialer, and why the FCC is heading the same way.

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