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Boosting Customer Engagement, Harnessing the Potential of Outbound Phone Surveys

by admin | May 26, 2023 | blog

In today’s highly competitive business landscape, organizations are constantly seeking ways to improve customer engagement and enhance their understanding of customer needs. One powerful tool that has stood the test of time is outbound phone surveys. While...

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Forward to agent on answer without playing IVR

Apr 13, 2022 | Uncategorized

Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module

Apr 13, 2022 | webrtc

##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...

ICTBroadcast Server Provide Admin Guide

Apr 12, 2022 | agent-management

ICTBroadcast SP Edition Version: 4Last Updated: 20/08/2019By: ICT broadcastEmail: info@ictbroadcast.com Administration Guide Thank you for purchasing ICTbroadcast. If you have any questions that are beyond the scope of this help file, please feel free to email via...

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