Set Up Call Queue in ICTBroadcast

To set up a queue for your call center, following are the steps:

Create Queue

• Log in to ICTBroadcast as Admin or User

• Navigate to the Main Menu → Administration

• Select the Agent/Extension submenu and click to open

• Click the “New Agent” button at the top-right corner

• Select Agent Name and assign an Extension

• Set Forward To by choosing the appropriate Skill Group

• Click Save to complete the agent creation.

Optionally, refer to the Forwarding → Agent Module for additional forwarding settings

Assign extension

Once an extension has been created, you have to assign it to a user.

1. Select the sub-menu “Client Management” under the main menu Administration 
2. A list of created Clients will be shown, choose the Clienr and click Assign Extension
3. The available extensions will be displayed here. Choose the extension and click Assign Selected

Create Campaign

1. Choose Campaign from menu
2. Click on Interactive Campaign
3. Fill all the fields, and in General Options, choose extension
4. Click Save

Queue Calls with custom Music

Call Queue in ICTBroadcast

Agent Module in ICTBroadcast