ICTBroadcast , Main Features
Web-based Fax, SMS and Voice Broadcasting application
Multi-tenant platform for Enterprise / Service Providers / ITSP
Smart Auto dialer and Smart Predictive Dialer capabilities
Importing phone number lists / contacts for use in multiple campaigns
Filtering and Categorization of contacts
Scheduling of campaigns on the basis of selected days of week and particular times
Separate web portals for users and Admin
Set up, Configure, and Run multiple campaigns simultaneously
Custom CallerID with personalized Name
Answering Machine Detection also playing custom message for Answering Machines
Separate messages for answering machines and live person
Scaleable to generate thousands of calls; capable of handling heavy loads
Real-time Control of campaigns using pause and start buttons
Real-time Changing of campaign parameters using edit button
Real-time Management of the number of concurrent channels available for active campaigns
Simple Voice Broadcast, as well as Interactive Voice Broadcasting support (press 1 voice broadcasting)
Inbound Voice Campaign support for inbound telemarketing
Store and display Customers Responses for results and call status data reports
Multiple Technologies SIP/IAX2, Multi Codecs
User-friendly web-based configuration interface
Interface with multiple long distance carriers and gateways
Control rate of concurrent calls for multiple campaigns
Real-time System and Call Statistics for active as well as completed campaigns
Web Management Interface for uploading and creating Voice Recordings / Fax Documents / SMS Messages
Support multiple audio file formats like wav, gsm etc
Call Center Features
Basic Call Center functionality allows agents to receive calls
External Call Center support for advanced call center functionality
Queue Calls with custom Music On Hold or Pre-recorded message
Single Extension or Batch of Extensions creation
Forward to agent on answer without playing IVR OR forward to agent with IVR on key press
Business Scenarios
Enterprise-grade Message Broadcasting
Business to Business (B2B) Lead Generation
Emergency Notification System
Interactive Voice Broadcasting / Press 1 Campaign type
Customer Phone Surveys or Collections
Mass Communications or Notifications
Political Voice Broadcast
Robocall
Phone Reminders
Community and Emergency Alerts
School Notifications
Non-profit Fund Raising
Wedding Invitations
Outbound Appointment Reminders
Inbound IVR Support
Emergency and Alarm Dialer
Retail sales and Business Advertisements
