You may not guess if you have been in a queue or the purpose of queues in the call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed...
Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...
ICTBroadcast manages each user’s data, including IVRs, Voice recordings, Fax documents, and SMS messages, separately. Every user has their own data and system settings. Learn more about ICTBroadcast ICTBroadcast is a multi-tenant Voice, SMS & Fax...
Introduction. ICT Innovations is an open source-based solution provider focused to provide various business solutions for Service Providers to find new ways to generate their revenue by offering innovative services Core Values Believe in positive. Committed...
ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new...
