Agents This is the same as the previous extension number that any agent can register on some software phone. However, due to the introduction of call center-related features, some changes have also been made to this type of extension. New features of this type of...
To set up a queue for your call center, following are the steps: Create Queue Log in to ICTBroadcast as Admin or User Navigate to the Main Menu → Administration Select the Agent/Extension submenu and click to open Click the “New Agent” button at the top-right corner...
ICTBroadcast support multi-language and already have the capability to switch to any of existing language however if some user does not found his language of choice, he can write his own translation file to implement translation in ICTBroadcast ICTBroadcast support...
ICTBroadcast supports multiple languages and switching between different languages is possible with a single click. Hence, It is a complete Multilingual Auto Dialer Software. The built-in installer comes up with 11 widely used languages. More languages can be added...
