Testing Interactive Voice Broadcasting with External Call Center

ICTBroadcast includes advance and complete inbound and outbound Call Center functionalities with power dialing, inbound dialing, dynamic dialing, press 1, and predictive dialing modes also ICTBroadcast offers rest API to integrate with any third-party application....

DID Configuration in ICTBroadcast

DID (Direct Inward Dialing) is a service of a local phone company that provides a block of telephone numbers for calling into a company’s private branch exchange (PBX) system. It was invented as a way to re-use a limited number of physical phone lines to handle...

An advance predictive dialer with unified communications support

ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for...

ICTBroadcast Version 4.2 released

We are pleased to announce the release of ICTBroadcast version Version 4.2 with advanced features such as a powerful webrtc agent dashboard, manual dialing, preview dialing, agent interaction and business automation, and IVR studio enhancements. Now ICTBroadcast is a...