What is Automatic Phone Survey
The Automated Phone Survey is voice call based survey that empowers you to deliver interactive voice response survey questions through a cloud-based platform.
Automatic Phone Surveys utilize voice communication to conduct online surveys & polls, receiving responses in cloud-based platforms. Automated Phone Survey allows us to record voice messages and create campaigns to collect survey responses over the telephone asking recipients a series of questions and creating a variety of reports based on the survey results.
A customer survey would be an ideal way for businesses to gather, evaluate, and take action on customer feedback. Customer’s voice affects every area and department within a company in order to solve customer concerns or to meet customer requirements. The good news is that it affects the whole company.
Importance of Automated Phone Survey
Automated Phone Survey is a web-based survey tool with questionnaire features. A voice call survey and questionnaire can be created and taken anytime and anywhere. There is no limit to the number of surveys you can create. The automated phone surveys can be customized to meet the needs of any organization. Automated Phone surveys are a great tool for customer satisfaction surveys and telephone polling. By integrating ASR in Automated Phone Survey Software, you can record results in text instead of audio.
- Voice of Customer
During the past few years, the term VOC (voice of customer) has gone viral. Despite this, Google Trends reports that consumer interest in voice has increased by more than 100 percent in the past few years.
- Voice Survey Campaign
It is extremely important to conduct voice surveys in order to gain insights into customers and understand their perspectives. Voice surveys will help businesses increase customer satisfaction and improve the overall customer experience. You can retain customers by using voice surveys and control negative customer reviews at the same time.
- Automated Speech Recognition (ASR)
An automated speech recognition (ASR) system lets users speak instead of typing numbers on a keypad to input data into information systems. Essentially, this is used for delivering information and forwarding incoming calls. The ASR algorithm converts audio files into text. Due to the analog nature of the audio, the digitized version is complex to store.
Types of Automated Survey Campaigns
In ICTBroadcast, there are two types of Automated Phone Survey Campaigns:
- Outbound Survey Campaign
- Inbound Survey Campaign
Outbound Survey campaign
Any outbound call-based survey that starts with a list of telephone/mobile numbers falls under the category of mobile/phone surveys.
Inbound Survey campaign
In telephonic surveys, inbound calls are also used and inbound support functions are strictly inbound.
How Does Automated Survey Campaign Work?
Survey campaigns can be created with ICTBroadcast Auto Dialer software for telephone surveys and polls. Automated dialers use a telephone keypad to ask a series of questions to a list of numbers. This software automatically dials numbers with this software. The ICTBroadcast voice-recording features allow you to plan when to call, record your questions, and run a campaign. Your survey campaign can be viewed as a graph and a report, as well as the recorded responses of your prospects can be examined.
ICTBroadcast offers a voice survey campaign feature that enables you to run call-based surveys asking recipients multiple questions, and then creating useful reports from the survey responses.
Type of Survey Campaigns in ICTBroadcast
There are 2 types of survey campaigns that ICTBroadcast support are following,
Outbound calling based survey
The outbound calling-based survey includes any mobile/phone survey that begins with a list of telephone/mobile numbers.
Inbound calling based survey
While telephone surveys also use inbound calling also be completely inbound in support functions.
For more info click the Inbound Dialing feature in Survey Campaign
How Survey Campaign works in ICTBroadcast
ICTBroadcast Auto Dialer software has a survey campaign for telephone surveys and polls. This auto dialer software automatically dials a list of numbers and asks them a set of questions that they can respond to, by using their telephone keypad. You can schedule when to make calls, record your questions using ICTBroadcast voice recording features, and run a campaign. You can view graphical charts and reports for your survey campaign and analyze recorded responses from your prospects.
Detail survey reporting with an example scenario
The following are the four questions along with options for each.
Options for Question 1:
Options for Question 2:
Options for Question 3:
Options for Question 4:
The following screenshots show the results of a survey campaign.
Summarized results of Questions 1 and 2:
Summarized results of Questions 3 and 4:
Clicking on any of the result links will show a detailed report of that question options. Click here to read more about the survey campaign.
Automated Phone Survey Features
- Automated placing of telephone calls & transmission of voice messages.
- Each day of the week’s schedule, including start and stop times.
- Contact numbers can be imported.
- Filter contacts through DNC (Do Not Call) lists.
- Gives recipients the option of adding their number to a do not call list.
- Configurable number of delivery attempts if the call is busy or unanswered
- When an answering machine answers the call, play a different message.
- You can ask up to 10 different questions.
- Allows the recipient to answer open-ended questions by speaking and recording their response.
- Alternate between open-ended and closed-ended questions.
- If the person responds to any question, end the call.
- The results of each call are reported, as well as answers to the questions.
- Exporting reports for further analysis is possible.
- Statistical information about calls.
How many Questions add in a Single Survey Campaign?
Whenever a Survey Campaign begins, the customer is asked a number of questions that can be answered via the telephone keypad. You can add a maximum of ten questions to the Automated Survey Campaign using ICTBroadcast.
Support for invalid choice Messages
When a user presses an invalid digit in response to a survey question, an Invalid Choice Message appears warning them that they have pressed an invalid key. The Invalid Message Campaign can be added to an Inbound Survey Campaign or an Outbound Survey Campaign, both of which are supported.