Blogs

Contact Center Features

Contact Center provides following features:

  1. CTI:COMPUTER TELEPHONY INTEGRATION A technology that enable a computer and telephone systems to interact together.CTI use a computers to manage all telephone calls, these calls in turn leads to increased efficiency and better results.

  2. ACD:AUTOMATIC CALL DISTRIBUTOR The recognization,answers,and routes of the incoming calls to the terminal or agent that is best suited to handle the caller's need is through a system as ACD. ACD help companies in meeting customer need more efficiently.

The basics of a Contact Center Managment system .

Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages customer interactions.Contact Center has been provided with a software that allow the contacts information to be routed to appropriate people,contacts to be tracked,data to be gathered and to resolve the customer issues quickly.Contact Cente

ICTBroadcast Enterprise Edition Licenses absolutely free , Great offer for limited time

On the eve of completion of 10 years of ICTBroadcast , the unified telemarketing software, We are pleased to offer free ICTBroadcast Enterprise Edition 2 channels , 5 channels , 10 channels and 50 channels licenses.

Limited licenses available

Register immediately

https://service.ictinnovations.com/cart.php?gid=1
http://www.ictbroadcast.com

Integeration of ICTBRoadcast auto dialer with SalesForce CRM to run voice , fax or SMS campaigns using SalesForce CRM contacts

Salesforce CRM is an award-winning solution created by Salesforce as part of its extensive sales and marketing solutions under the Salesforce brand including separate systems for: analytics, marketing, service, and community cloud.

As a CRM, the software helps you to track all customer information and interactions in one location to follow more leads. The Lead Management, Marketing Automation, Sales Data, and Partner Management apps let you to follow these leads until they are ready for conversion.

Integeration of ICTBRoadcast auto dialer with YetiForce CRM to run Voice Broadcasting campaigns directly from YetiForce CRM.

ICTBroadcast Autodialer Application offers a full suite of telemarketing campaigns like Voice broadcasting, Fax broadcasting, SMS messaging, Survey and Polling , Appointment reminder, Press 1 camapaign, Interactive Campaign , Inbound campaigns also it offers REST API's to integerate any third party application with it to automate CRM business process and communicate with customers / contacts in effective way . ICTBroadcast REst api offer opportunity to integrate with any open source CRM's like SuiteCRM, SugarCRM, EspoCRM, Yetiforce, Vtiger, flatefree, flarepoint CRM with ease

Twillio Elastic SIP Trunk configuration with ICTBroadcast, the unified communications autodialer

In this blog, we have configured Twilio's elastic sip trunk with ICTBRoadcast that gives our customer to avail features of both platforms same time, work with Twilio platform and ICTBroadcast . Twilio offer SIP trunking option to wholesale providers working with sip compliant termiantions , following you will find details about Twilio sip trunk

SIP Trunking

Integeration of ICTBRoadcast auto dialer with SugarCRM to run Voice Broadcasting campaigns directly from SugarCRM.

According to wikipedia, SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, a customer relationship management (CRM) system.

SugarCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

The company operates a number of websites, including SugarCRM community edition, commercial website Sugarcrm.com and Sugar Exchange (for third-party extensions), and user forums. As of 2017, SugarCRM reported two million users.

Integeration of ICTBRoadcast auto dialer with SuiteCRM to run campaigns directly from SuiteCRM.

According to wikipedia, SuiteCRM is a software fork of the popular customer relationship management (CRM) system from SugarCRM. It became popular when SugarCRM decided to stop development of its open source version. It is a free and open source alternative application based on the last open-source SugarCRM release, and contains many additional enhancements and new modules.

Integeration of ICTBRoadcast auto dialer with EspoCRM to run campaigns directly from EspoCRM.

ICTBroadcast Autodialer Application offers a full suite of telemarketing campaigns like Voice broadcasting, Fax broadcasting, SMS messaging, Survey and Polling , Appointment reminder, Press 1 camapaign, Interactive Campaign , Inbound campaigns also it offers REST API's to integerate any third party application with it to automate CRM business process and communicate with customers / contacts in effective way . ICTBroadcast REst api offer opportunity to integrate with any open source CRM's like SuiteCRM, SugarCRM, EspoCRM, Yetiforce, Vtiger, flatefree, flarepoint CRM with ease

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