Call center software – complete call center solutions
ICTBroadcast is the complete call center software for your business. it offers a wide range of Communications features and functionality that can help you improve your Communication service, increase sales, and boost productivity. ICTBroadcast features to advance and complete call center functionality however it supports both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also ICTBroadcast REST API enable to integrate with any third-party application with ease.
ICTBroadcast is advanced and unique call center software that offers a wide range of call center software solutions to meet the needs of businesses of all sizes. Whether you’re a small business or a large enterprise, ICTBroadcast is best choice for you. Learn more about ICTBroadcast
ICTBroadcast Call center software offer a wide range of features, including call center , auto dialers, predictive dialing, Multiple campaigns, Surveys and personalized communication. ICTBroadcast can help you improve your Communication service, increase sales, and boost your bottom line. It is the leading call center solution provider for business of all sizes.
ICTBroadcast allows you to create direct Inbound campaigns and interactive outbound campaigns. Both of these campaigns can be used to boost your productivity following regulator’s rules and regulations.
Outbound Call Center:
ICTBroadcast’s outbound call center features power, interactive, dynamic, and predictive modes of dialing. in interactive mode, ICTBroadcast dials a list of contacts already saved in the system (that can grow to millions of numbers also multiple contacts lists supported for each user) and once the call is received by the recipient, it plays a custom message and waits for some DTMF key to be pressed (usually 1# for transfer to an agent) and if the required key is detected, the call is transferred to agents for further processing. Agents can view information about incoming caller ID, call duration. Comprehensive campaign statistics are provided at the end of every campaign, with caller info, call duration, and agent data.
ICTBroadcast is an affordable outbound call center software that is the perfect solution for businesses of all sizes. ICTBroadcast auto dialer software is packed with all unique communication features such as power dialing, predictive dialing, AMD and DNC Support and more.
Inbound Call Center:
As Inbound call center mode, ICTBroadcast waits for calls to come on a DID and play saved IVR to caller presenting different options and on required keypress transfers the incoming calls to agents for further support. Agents can view information about incoming caller ID, call duration. Comprehensive campaign statistics are provided at the end of every campaign, with caller info, call duration, and agent data also CRM can be integrated for better business automation. ICTBroadcast inbound function also empowers admin/users to conduct voice-based surveys accordingly.
ICTBroadcast’ call center software has variety of call center functionality and tools that help you improve your customer service by providing you with a variety of features, such as call recording, call monitoring, and reporting. It lso help you automate your call center processes, so you can free up your agents to focus on providing excellent customer service.
Virtual Call Center: This is a special call center type where agents work at home for companies that either utilize their services themselves or contract to provide telephone support services for others. ICTBroadcast can be used as a Virtual call center where agents may do telemarketing, customer service, third-party verification, or technical support for in-bound or outbound calls.