ICTBroadcast a SMS, Fax and Voice Broadcasting solution
ICTBroadcast is multi tenant unified communications telemarketing software solution supporting Voice, SMS & Fax broadcasting suitable for small business owners, enterprisers and Service Providers, ICTBroadcast has smart autodialer and smart predictive dialer capabilities. It enable service providers to offer broadcasting services to thier users, It can be scaled to blast thousands of simultaneous calls using either VoIP or PSTN. ICTBroadcast can handle most voice broadcasting scenarios,. It is simple, reliable and easy to use and has user friendly web portal to manage.
Unified Broadcasting
ICTBroadcast is a unified communication autodialer and telemarketing application. Supporting bulk SMS messaging as well as Fax blasting and Voice broadcasting.
Multi-tenant and Multi-campaign
ICTBroadcast is web based multi-tenant software having separate web portal for admin and user with complete campaign management. Each user can manage, monitor, and run multiple campaigns separately and independently.
Smart Predictive Autodialer
ICTBroadcast support smart predictive autodialer capabilities ( Interactive Voice Broadcasting ) means ICTBroadcast will play message to answered recipients and when recipient press desired key, the call will be forwarded to Live agent for further support.
Live Monitoring
ICTBroadcast has complete monitoring system. Admin can monitor active users load, live calls, gateway loads, system statistics, campaign statistics.
Web based IVR Designer
ICTBroadcast is bundled with web based IVR designer that is capable to design your own IVR with ease of drag and drop feature. Now design your own IVR without any limitation and let ICTBroadcast play these IVR to your customers.
Scalable
ICTBroadcast is scalable to blast thousand of concurrent channels enabling you to convey your message to millions of people around the globe within reasonable time.
Call Throttling
ICTBroadcast has complete call throttling mechanism. You can configure calls throttling on the basis of campaign, user wise, trunk wise and node wise also You can also increase/decrease concurrent channels limits real time.
Contacts Management
ICTBroadcast has excellent contact management and filtering system. You can categorize and manage contacts destination wise and filter duplicate and invalid contacts. You can import contacts from external files in CSV format.
Route and Rates Management
ICTBroadcast has complete route and rate management system. You can manage destinations and configure routes and set rates.
Multi Service Billing
ICTBroadcast has prepaid billing system and has real time control of calls / campaigns according to available funds.
Payment Management
You can add funds to user account and user can run campaigns within available budget . Each outgoing call will check available funds
Scheduling
You can schedule campaigns and can set campaign to start and stop on particular date time also setting days of weeks to run campaign.
External Call Center
ICTBroadcast has basic call centre functionalities and can be integrated to work with external call centre for further support.
Surveys / Polls
ICTBroadcast has surveys campaign type that allows user for voice base surveys asking multiple question from recipients and then creates useful reports from the survey responses.
Inbound Campaign
ICTBroadcast also supports inbound campaign type that allows inward calling to provided DID number and once call is received, ICTBroadcast play IVR or recorded messages and forward interested callers to Live agents for further support.
AMD Support
ICTBroadcast has support for Answering Machine Detection that is capable to hangup calls on AMD detection or leave different messages for answering machines.
Modify Running Campaign
You can stop, start, edit and modify a running campaign, now modifying a running campaign is as easy as never before.
Multi-tech and Multi-codec
ICTBroadcast supports SIP and IAX2 technologies also ICTBroadcast supports almost all free codecs.
Multiple Trunks
ICTBroadcast supports multiple trunks at a time. Each campaign can use more than one trunk at a time. If a trunk has utilized full capacity then remaining trunks will be used till trunks have free capacity to utilize .
Open source Gateways
ICTBroadcast support multiple communication software. It uses open source Asterisk for Fax and Voice Broadcasting and open source gateway Kannel for SMS messaging .
Data Management
ICTBroadcast system manages each user data separately. It manages user's IVR, Voice recordings, Fax documents and SMS messages separately.This separate user data management is easy to manage and it also supports data reuse.
Features
Please Click below link
ICTBroadcast Features
How It works
Please Click below link
ICTBroadcast How it works
Introduction to Broadcasting Technologies
Appointment Reminders
Autodialler
Automated Telemarketing
Call Blasting
Emergency Alert
Smart Predictive Dialer / Interactive Voice Broadcasting
Mass Marketing
Notification System