Effective communication campaigns demand more than just placing calls. They require visibility, control, and measurable insights. ICTBroadcast provides a complete call-tracking and monitoring system that enables administrators to supervise operations in real time while maintaining full transparency into campaign performance. Learn more about ICTBroadcast

Campaign list

Call tracking is an important feature that can allow you to analyze your customers and your campaigns. Inbound campaign and Interactive campaign allows you to fully utilize call tracking. For all inbound calls and transferred calls, you can access information such as the call duration and caller ID of the caller.

Real-Time System Monitoring

The admin panel provides a centralized dashboard where administrators can:

  • Monitor active users and their system load
  • View live calls in progress
  • Track gateway utilization and channel consumption
  • Analyze system performance metrics
  • Review campaign statistics in real time

This real-time visibility helps prevent overload situations, optimize resource allocation, and ensure uninterrupted campaign execution. Whether running voice broadcasting, auto dialer, inbound, or interactive campaigns, administrators always remain in control.

Live Call Supervision

ICTBroadcast allows monitoring of live calls as they happen. Administrators can:

  • View call status (ringing, answered, failed, busy, etc.)

  • Identify the campaign associated with each call

  • Track agent or extension involvement

  • Monitor gateway usage per call

This feature is particularly useful for quality control, troubleshooting, and performance management.

campaign monitoring

Advanced Call Tracking Capabilities

Call tracking is a critical feature for businesses that rely on accurate campaign analytics and customer engagement insights. ICTBroadcast provides detailed call tracking for:

For each inbound or transferred call, the system records:

  • Caller ID

  • Call duration

  • Call start and end time

  • Call status

  • Associated campaign details

This data enables businesses to analyze customer behavior, measure campaign effectiveness, and optimize call flows for better engagement.

Performance and Campaign Analytics

The system generates detailed campaign-level statistics including:

  • Total calls initiated

  • Answered vs. unanswered calls

  • Call completion rates

  • Duration-based analysis

  • Gateway performance metrics

These insights help decision-makers optimize dialing strategies, improve ROI, and maintain high system efficiency.

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