by admin | Jan 17, 2023 | agent
Agent Evaluation module: Agent Evaluation is a great module that will help you to measure agents’ work performance. One of the keys to the success of the performance management process is to have good agent evaluation forms. Agent Evaluation module will help you to...
by admin | May 5, 2022 | agent, agent-management, auto dialer, blogs, call center, integration
ICTBroadcast auto dialer software integration with Google DialogFlow Pleased to announce that we have successfully tested and deployed Google dialogflow with ICTBroadcast. Google Dialogflow is a natural language understanding platform that makes it easy to design and...
by admin | Oct 8, 2021 | agent
Agents It is the same as the previous extension that any agent can register on some softphone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this extension...
by admin | Oct 8, 2021 | agent
ICTBroadcast introduces another impressive call center tool that automates the business processes of call centers by providing a WebRTC based Agent panel. WebRTC (Web Real-Time Communications) It is cutting-edge technology and norm that is very exciting, strong, and...
by admin | Oct 8, 2021 | agent
Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain Free Softphone from zoiper or xlite are recommended to register with...
by admin | Oct 7, 2021 | agent
There are the following four agents’ performance/evaluation reports, that can be used by user/admin to check / monitor system progress. 1. Queue Statistics: Live statistics about queues 2. Live Statistics: Live statistics about agents 3. Agent Statistics : Agent...
