Predictive dialers always increase agent efficiency. Dropping time can indeed be expensive when it comes to both sales and customer service. Fortunately, call centers are empowered, through automated technology, with a predictive dialing solution. To originate calls...
ICTBROADCAST LICENSE AGREEMENT THIS SOFTWARE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (WETHER INDIVIDUAL OR ORGANIZATION) AND ICT INNOVATIONS, YOU READ IT CAREFULLY BEFORE USING ICT INNOVATIONS’S SOFTWARE , IT PROVIDES A LICENSE TO USE THE SOFTWARE AND...
The agents/extension are embedded WebRTC based VoIP phones in which will remain connected to the main server. It is also responsible for inbound and outbound calls, transfer calls as well as sending DTMF. An agent can access contents, contacts from a single...
ICTBroadcast offers many impressive features to its users and real-time management of options is one of them. Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...
You may not guess if you have been in a queue or the purpose of queues in the call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed...
