ICTBroadcast has a very powerful campaign monitoring and reporting feature. Monitoring of a running campaign is very important because it basically allows you to determine if your campaign is working as expected and your target audience is listening to the message...
Agent Evaluation module: Agent Evaluation is a great module that will help you to measure agents’ work performance. One of the keys to the success of the performance management process is to have good agent evaluation forms. Agent Evaluation module will help you to...
1. Overview: ICTBroadcast is white label, multilevel and multi-tenant unified communications contact center software supporting Voice, SMS; Fax and Email communications technologies suitable for SMB and Service Providers. ICTBroadcast has smart autodialer and smart...
ICTBroadcast has been awarded a top rating by a major software review platform—providing further evidence of the company’s position as a leading software provider to businesses worldwide. FinancesOnline has recognized our product with the Top 26 Call Center Software...
Recently, ICT Innovations released ICTBroadcast Version 4.5.4. ICTBRoadcast is advance auto dialer software, predictive dialer software, progressive dialer, preview dialer, and call center software with support for multi-tenant and billing and payment management...
When managing a business, there are many software options to choose from. Two popular options are call center software and help desk software. While both options can be beneficial, there are some key differences between the two. Here’s a look at the key differences...
