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Set Up Call Queue in ICTBroadcast

Oct 8, 2021 | call center, webrtc

To set up a queue for your call center, following are the steps: Create Queue Log in to ICTBroadcast as Admin or User Navigate to the Main Menu → Administration Select the Agent/Extension submenu and click to open Click the “New Agent” button at the top-right corner...

How to translate ICTBroadcast into other language ?

Oct 8, 2021 | call center

ICTBroadcast support multi-language and already have the capability to switch to any of existing language however if some user does not found his language of choice, he can write his own translation file to implement translation in ICTBroadcast ICTBroadcast support...

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