by admin | Apr 13, 2022 | webrtc
##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal – Visit https://your-domain.com/login.php?action=user – login as admin –...
by admin | Oct 7, 2021 | webrtc
ICT Broadcast brings another amazing feature for call centers and Agent support! WebRTC based Agent Panel for Agent to interact with callers / customers . Agent panel will supports Voice, SMS, Fax, and email communications technologies in future however we will...
by admin | Oct 7, 2021 | webrtc
Even in today’s digital world, when reaching out to customer service, clients often prefer phone help. The immediacy and familiarity of talking to a real human being on the phone create trust between a client and a customer service agent. But, for many growing...
by admin | Oct 7, 2021 | webrtc
WebRTC configuration for ICTBroadcast ===================================== To enable WebRTC support over WSS (secure port) in ICTBroadcast we have to install SSL / TLS certificates. following is a guide to setup lets encrypt certificates for Asterisk which is free...
by admin | Oct 7, 2021 | webrtc
WebRTC configuration for ICTBroadcast ===================================== To enable WebRTC support over WSS (secure port) in ICTBroadcast we have to install SSL / TLS certificates. following is a guide to setup lets encrypt certificates for Asterisk which is free...
