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VoIP and Unified Communications: What an Outbound Team Actually Needs

Oct 7, 2021 | call center

The main difference between UC and VoIP is the scope of the products. VoIP is IP based phone service and just focus on Internet-based calling, while unified communication(UC) focuses on company-wide communication, it is not only voice calling but also video conferencing and broadcasting, instant messaging, fax blasting, scalability, and load balancing, call control,

How to Use Custom Token In IVR

Oct 7, 2021 | call center

First Of All Navigate to Messages => IVR => New IVR Enter Your IVR Name How to use Custom Token In Text to Speech (TTS) Application in IVR? 1. Create New IVR => Drag and drop TTS Application to Drawing Area. 2. In the popup window, write the custom token that...

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