Telemarketing Software offers a distinct new way to target sales and reduce telemarketing challenges by offering a specific combination of capabilities that provide important benefits. No matter whether you are a sales company telemarketing Agency, contact center telemarketing software provides tools that increase sales, improve call handling time and increase contact opportunities.
ICTBroadcast is premier Telemarketing Software for businesses and call centers. It increases the speed and efficiency of telemarketing companies. Its auto-dialing techniques increased speed to contact and daily call volume, agents productivity, and customer satisfaction, etc. By using this software you can achieve your business goals.
ICTBroadcast’s telemarketing software is useful for all types of agencies irrespective of their scale and size. It is designed very carefully to boost call productivity, more and more handle the distribution of leads to your salespeople.
Features of ICTBroadcast Telemarketing Software
Real-Time Monitoring & Statistics
It provides immediate access to customer information, strong intelligent dialing capabilities, and a clear understanding of the campaign script. It combined all monitoring needs in one place, allowing Admin to monitor overall system resources, including node, user, and campaign statistics.
ICTBroadcast provides the features of Answering Machine Detection. It is a very powerful feature, it distinguishes between a human and a machine. It enables telemarketers to hang up calls on AMD detection or leave different messages for answering machines, according to the need.
It provides the features of the Do Not Call List (DNCL). It also used DNCL, Opt-Out, and campaign scheduling options for legal telemarketing. It used two types of DNC, Master DNC(Master DNC list is the country-wide DNC list provided by the government bodies) and User DNC(User DNC is a list for every user who is performing fax or voice broadcasting).
ICTBroadcast can be scaled up to blast thousands of simultaneous calls. This is achieved through multiple powerful server computers working closely together to provide scalability and load balancing. Usually, a single node can handle 500 simultaneous calls efficiently. Using this distributed approach, there is virtually no limit on scalability. One can increase and decrease server nodes to scale up and scale down respectively immediately depending upon one’s needs.
ICTBroadcast comes with Multi-tenant support. Its web-based Multi-tenant interface offers separate web portals for Administrators and Users. It enables users to completely manage their campaigns. Each user can manage, monitor, and run multiple campaigns separately and independently.