Pleased to announce the release of ICTBroadcast Version 4.1  with the following new features

  • Advance WebRTC based agent panel introduced with call disposition support
  • Click to dial feature added in agent panel
  • IVR Studio transfer app enhanced with action on failed status
  • IVR Studio paly menu app enhanced with token/dynamic available support
  • Rest API of campaign report developed to fetch extra custom fields of different campaigns
  • Manual dialing, as well as Preview / Progressive dialing support, added
  • Automatic deletion of duplicate records from while uploading contacts as CSV file
  • Call back support added into integration
  • Push call status / Integration support added for invalid calls and tokens
  • Database cleaning script developed
  • Google TTS support added
  • Enhanced statistics reporting using collected, telegraph and stated

ICT Innovations
 IVR Studio