ICTBroadcast Survey campaign is to make automatic surveys/polls without human intervention. You can add a survey campaign in a few steps. It dials numbers from the contact list, answers by the recipient, asks a set of questions and records their responses from the recipient, and prepares complete both summary and detail reports for further analysis. Click here to see
Survey Campaign supports two types of calling modes:
- Outbound campaign based survey
- Inbound campaign based survey
Outbound Survey Campaign
In Outbound survey when the survey campaign starts it calls the contact list one by one, plays the recording and saves the answers, and prepares both summarized and detailed reports for administration for further analysis.
Inbound Survey Campaign
In Inbound survey campaigns, campaigns start and keep running in listening mode whenever a customer calls, survey campaign gets activated itself and starts playing the preconfigured recordings/questions and saves the customer responses accordingly, and prepare reports for administration. Inbound feature of Survey Campaign is helpful in many scenarios, especially it is suitable in countries where there are restrictions in outbound auto-dialing also it saves logs of financial and human resources. Customers are always attracted to the companies that give priority to their customers. Inbound surveys show that customers are given value and their feedback matters.
Inbound Conditional Survey campaign
In Inbound Conditional Survey campaign permission is taken from the user to start the survey. When an inbound call is made Inbound Conditional Survey campaign plays pre-configured recordings/questions only after asking the person if they are interested in the survey. All the inbound calls will be asked first and then the survey starts. If the person declines it, it does not start the survey.
Survey 10 Questions
When a Survey Campaign starts it asks a number of questions from the customer that they can respond to, by using their telephone keypad. The maximum number of questions that ICTBroadcast allows you to add in the Survey Campaign is 10.
Invalid Choice Message Support
When a user presses a wrong digit in response to the question asked in the survey campaign then Invalid Choice Message tells the user that he has pressed an Invalid key.
Whether it’s an Inbound Survey Campaign or an Outbound Survey Campaign Invalid Message Campaign support is added in both.