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Modify Auto Dialer Configuration | Voice Broadcasting Software

Admin can modify system-level settings and parameters through system configuration. System configuration provides Admin with a centralized platform to modify and set various system features like Website, Campaign, List, Reports, APIs, and Servers. Learn more about ICTBroadcast

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ICTBroadcast has a global set of configurations that customizes the overall system behavior. Administrators of the system can customize these settings. Some of these options are overall system-specific like Database, Asterisk, and Kannel settings.

Web site-related configurations are combined together that can allow administrators to customize the website appearance of the autodialer. This includes :

  • changing Website title
  • link at title/logo of the header
  • website base URL
  • website cookie name
  • the default language for the system.

Reports related options allow administrators to set items per page that are displayed in a list at a time (pagination), and the amount of precision while showing currency or amount. There is also a Campaign specific configuration area that allows administrators to set default Caller ID, Caller ID Name, Channels increment, DNC key, message replay key, and many more. Some of these configurations can be overridden by User in User configurations.

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Your AI Caller Must Now Say It Is a Machine. What Call Center Software Has to Change

Aug 22, 2026 | call center

EU AI Act Article 50 took effect on 2 August 2026 and requires a spoken AI disclosure at the start of a call. Here is what it changes inside a dialer, and why the FCC is heading the same way.

88% of Call Centers Have AI. Only 25% Use It Daily. Here Is What Is In the Way

Aug 9, 2026 | call center

Almost every contact center has bought AI. Only a quarter run it in daily operations. New 2026 research points at the same cause every time, and it is not budget or training. It is that the average team runs 3.9 separate systems and only 3% have them joined up.

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