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Support multiple audio file formats like wav, gsm etc

The recording is an area where user will upload recordings or audio files. These files could be messages, survey questions, introductory messages,s, etc. If the user doesn’t have recordings. Don’t worry, the system also provides users with TTS (text-to-speech) feature. Select recording type to Text and write the text that the user wants to play. The system will create its recording and that message will be played. The system also provides users with a feature to play the sound that users uploaded or written text. The required format of the sound file needs to be 8 kHz sampling rate, 16-bit mono, and supported types is wav file. Users can use one of the following methods to create 8 kHz 16-bit mono wave files.

  1. Microsoft Windows built-in recording tool “Sound Recorder”
  2. TTS (Text-to-speech) programs Open source solutions like speak, flite, and festival and commercial solutions like cepstral, speech, and voiceforge. This feature has been added to the new version
    of ICTBroadcast using the festival TTS program. Now user just writes text, its audio will be created by the system.
  3. Open-source software audacity for audio recording and editing
  4. Professional voice-overs from professionals from providers like voice123

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$251 a Number: What Teleflora’s Text Settlement Means for Your Call Center Software

Oct 20, 2026 | call center

Teleflora agreed to pay $6M, about $251 per number, over promotional texts sent to phones on the Do Not Call Registry. Who is in the class, why texts count, and the four checks your call center software should run before every SMS send.

The Robocall Consent Ruling Everyone Is Quoting Was Decided on a Phone in the Mississippi

Sep 22, 2026 | call center

A Maryland court suggested that giving a business your number is consent for prerecorded calls. Read the order and the certification was denied because the plaintiff threw his phone in a river.

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