We are pleased to announce that ICTBroadcast Version 3.3 with additional features and bug fixes is released. The new release contains bug fixes in CDR reports, role management, time-based restriction to start a campaign, auto-concurrent channel decrease on low balance, media validation before starting a campaign, and REST APIs.
Whereas new feature addition includes Appointment reminder campaign, message designer for a customized voice message, user resource management, server monitoring support (Monit), Cepstral TTS engine support, Fail-over support, campaign repeat, SSL support, Installation GUI for easy installation, and RPM release for CentOS 6. x.
Appointment Reminder Campaign
The appointment reminder campaign places a reminder call to all the contacts in a contact list. The appointment reminder campaign supports individual reminders and group reminders. In individual reminders, every contact that is dialed may have a different appointment schedule time. An example of an individual reminder is a doctor’s appointment or lawyer’s appointment where each patient/client has different timings for the meeting. Whereas, in group reminder, a group of people will be dialed according to the campaign schedule time. Examples of group appointments are training attendees or class/school students where all the members of training or class students have the same time for a training session/class.
Message Designer for Customized Voice Messages
Message Designer allows the creation of complex telephony voice messages that can be played when a call is received by some person. It allows joining voice recordings, text to speech, alphabet to speech, numbers, and digits to speech, and date and time to speak. It also includes an application to get responses to reminder calls.
User Resource Management Interface
The user Resource management interface allows setting time slots and weekdays for the user to run a campaign. This feature enables time-based restriction to start a campaign.
Open-ended Question in Survey
Open-ended questions allow adding questions in the survey where voice response is required from the call recipient. Normally, in voice surveys, the call recipient will press some DTMF key in response to the answer choice of a survey question. But the open-ended questions will allow the call recipients to speak in response to a survey question. The voice of the call recipient will be recorded as an answer to the question. This type of question is useful where feedback from the user is required. Such questions are usually the last questions in a survey.
Media / Call Recordings (monitoring) report added
Now ICTBroadcast users can view call status, call detail report, media report. Call detail report will show when a call is placed, when it is received and when the call is completed. It will also show much a particular call cost.
Other important features included in this release are listed below:
* Multi-role support added
* Role management (permission, resource)
* “Closing/Ending” message support added
* Server monitoring support added (Monit)
* Campaign and User wise CDR reports/report enhancements
* New REST APIs for campaign and role management
* Installation GUI for easy installation
* RPM release for CentOs 6. x
* New TTS engine Cepstral support added
* SSL support added
* Fail-over support added
* Media / Message validation before campaign start
* Call monitoring/recording support added
* Recording Studio for messaged recording added
* Auto concurrent channel control (decrease) on low balance
* Campaign repeat support added