How to use WebRTC Phone for Agents in Interactive / Press 1 campaign

A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features...

Improved Web-based IVR Designer | IVR Studio in ICTBroadcast

IVR stands for voice interactive response. IVR applications are programs that are programmed to communicate via voice recognition software or telephone keypads with live callers. The IVR system offers a way to bring callers to the right department quicker, instead of...

How To Use Email Broadcasting

How To Use Email Broadcasting – Marketing Automation Email broadcasting is an excellent method to market your product and services. It increases return on investment by creating more opportunities for your business. You can boost your business relationships with...