ICTBroadcast Admin Portal Documentation

Table of Contents 1. Overview 2. Roles 2.1.Administrator 2.2.User 3. Dashboard 3.1.Active Users 3.2.System status 3.3.Campaign Statistics 4. Campaigns 4.1.Campaign Management 4.1.1.Add New Campaign 4.1.2.Voice => Message Campaign 4.1.3.Voice => Agent Campaign...

The basics of a Contact Center Managment system .

Contact Center is a central place of communication for an organization to communicate globally and telemarketing its products along with providing call center and support services to its customers. Contact Center is a business division with an organization that...