In today’s fast-paced, data-driven world, collecting real-time feedback, opinions, and insights from large and diverse audiences is essential for businesses, governments, healthcare providers, researchers, and non-profits. Traditional survey methods such as paper forms, email surveys, and manual phone interviews are time-consuming, labor-intensive, and often limited in reach. This is where ICTBroadcast, an advanced automated phone survey software, comes into play. Designed to handle mass communication and voice broadcasting tasks, ICTBroadcast stands out as a smart and scalable phone survey system that allows organizations to efficiently conduct automated telephone surveys with minimal human intervention.
What Is ICTBroadcast?
ICTBroadcast is a comprehensive, multi-tenant autodialer software and telephone survey software that supports voice, SMS, email, and fax broadcasting. It includes built-in support for interactive voice response (IVR), dynamic contact lists, call recording, and detailed analytics. But its capabilities shine particularly when it is deployed as an automated phone survey software system. It helps organizations conduct thousands of surveys in a fraction of the time and cost of traditional methods.
Whether you need to collect public opinion, conduct political polling, gather patient feedback, or assess customer satisfaction, ICTBroadcast enables you to build, manage, and execute professional-grade automated phone surveys with ease.
What is Automatic Phone Survey
The Automated Phone Survey is voice call based survey that empowers you to deliver interactive voice response survey questions through a cloud-based platform.
Automatic Phone Surveys utilize voice communication to conduct online surveys & polls, receiving responses in cloud-based platforms. Automated Phone Survey allows us to record voice messages and create campaigns to collect survey responses over the telephone asking recipients a series of questions and creating a variety of reports based on the survey results.
A customer survey would be an ideal way for businesses to gather, evaluate, and take action on customer feedback. Customer’s voice affects every area and department within a company in order to solve customer concerns or to meet customer requirements. The good news is that it affects the whole company.
Importance of Automated Phone Survey
Automated Phone Survey is a web-based survey tool with questionnaire features. A voice call survey and questionnaire can be created and taken anytime and anywhere. There is no limit to the number of surveys you can create. The automated phone surveys can be customized to meet the needs of any organization. Automated Phone surveys are a great tool for customer satisfaction surveys and telephone polling. By integrating ASR in Automated Phone Survey Software, you can record results in text instead of audio.
Voice of Customer
During the past few years, the term VOC (voice of customer) has gone viral. Despite this, Google Trends reports that consumer interest in voice has increased by more than 100 percent in the past few years.
Voice Survey Campaign
It is extremely important to conduct voice surveys in order to gain insights into customers and understand their perspectives. Voice surveys will help businesses increase customer satisfaction and improve the overall customer experience. You can retain customers by using voice surveys and control negative customer reviews at the same time.
Automated Speech Recognition (ASR)
An automated speech recognition (ASR) system lets users speak instead of typing numbers on a keypad to input data into information systems. Essentially, this is used for delivering information and forwarding incoming calls. The ASR algorithm converts audio files into text. Due to the analog nature of the audio, the digitized version is complex to store.
How Survey Campaign works in ICTBroadcast
ICTBroadcast Auto Dialer software has a survey campaign for telephone surveys and polls. This auto dialer software automatically dials a list of numbers and asks them a set of questions that they can respond to, by using their telephone keypad. You can schedule when to make calls, record your questions using ICTBroadcast voice recording features, and run a campaign. You can view graphical charts and reports for your survey campaign and analyze recorded responses from your prospects.
Benefits of Using ICTBroadcast for Automated Telephone Surveys
1. Time and Cost Efficiency
Manual phone surveys require large call centers and trained agents. ICTBroadcast eliminates these costs by automating the entire process using a phone survey system that can operate 24/7 without human supervision.
2. Wider Reach and Scalability
Whether you’re surveying a small town or an entire country, ICTBroadcast can scale to meet your needs. It supports thousands of simultaneous calls, making it ideal for large-scale automated phone surveys.
3. Improved Data Quality
With automated logic and consistent delivery, automated phone survey software reduces the risk of interviewer bias, ensures uniformity in data collection, and captures accurate responses.
4. Personalized and Interactive Experience
Despite being automated, ICTBroadcast allows personalized messaging using dynamic fields and branching logic. Respondents receive a tailored experience that boosts engagement.
5. Enhanced Monitoring and Control
Administrators can monitor live campaigns, adjust settings on the fly, and review historical data, providing greater control over survey execution.
6. Data Security and Compliance
ICTBroadcast includes security features such as access control, audit logging, and secure data storage, helping organizations maintain compliance with data protection regulations.
Real-World Success Stories
1. Government Census Outreach
A regional government agency used ICTBroadcast to conduct a demographic census by automating thousands of outbound calls. The telephone survey software completed in days what would have taken weeks manually.
2. Non-Profit Health Survey
An international health NGO used the automated phone survey system to gather feedback from thousands of patients in rural areas, where internet penetration was low but mobile phone access was widespread.
3. Educational Institution Feedback
A national university deployed ICTBroadcast to collect post-course feedback from thousands of students, analyzing results in real-time to enhance course quality.
Final Thoughts
ICTBroadcast is more than just an autodialer—it’s a powerful and intelligent phone survey software system that empowers organizations to conduct automated telephone surveys with unmatched efficiency and accuracy. Its scalability, cost-effectiveness, ease of use, and customization make it the go-to choice for anyone seeking a robust automated phone survey software solution.
In a world where timely data is key to informed decision-making, ICTBroadcast provides the perfect toolset to reach, engage, and learn from your audience through the power of voice automation. Whether you’re conducting market research, public health studies, or community outreach, ICTBroadcast delivers the performance and reliability needed to succeed.