Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.
On the eve of the new year , We are pleased to announce the release of ICTBroadcast version Version 4.0
Following are the main features introduced in ICTBroadcast 4.0
Advance Call Centre addon
ICTBroadcast Version 4.0 support advance inbound / outbound call centre featuring webrtc based webphone, agent performance evaluation, complete call statistics as well live queue / agent and campaign statistics