How to transfer the call to an external number instead of an extension while doing Interactive Voice Broadcasting Campaign / Press 1 Campaign? 1. Click Administration => Agents / Extensions 2, Click on the Edit link of any extension at right-hand side 3. Select...
We are pleased to announce that ICTBroadcast Version 3.4 with additional features and bug fixes is released. The new release contains features such as VoIP Trunk testing, GUI log management interface, Hard disk usage graph added into the dashboard, Backup module, GUI...
The recording is an area where user will upload recordings or audio files. These files could be messages, survey questions, introductory messages,s, etc. If the user doesn’t have recordings. Don’t worry, the system also provides users with TTS...
ICTBroadcast users can create various email templates for email broadcasting campaigns. Email template is a sample email text where the user can provide the subject of the email, email body, alternate email body (optionally for receivers who don’t have HTML...
Recently we have successfully integrated Vtiger CRM with ICTBroadcast using REST API of ICTBroadcast, the unified autodialer software. The said integration enables the user to communicate directly with his contacts/customers directly from (CRM), either using general...
