There are the following four agents’ performance/evaluation reports, that can be used by user/admin to check / monitor system progress. Queue Statistics: Live statistics about queues Live Statistics: Live statistics about agents Agent Statistics : Agent activity...
A WebPhone is a WebRTC based phone that allows agents to accept incoming and make outbound calls using their browsers without any external hardware or software. ICTBroadcast provides integrated WebPhone for Agents. ICT Broadcast has a webphone with incredible features...
Call Queues Call queueing is a concept used in inbound call centers. If the number of calls increases and no agent is available then the system automatically puts the calls in a queue. It is that waiting area of calls where they are put on hold and some music or...
ICTBroadcasting provides different campaigns for different purposes its facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. There are many campaigns that a user can create. A...
ICTBroadcast also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is an incoming call received, ICTBroadcast plays an IVR or recorded message (optionally), and on keypress, ICTBroadcast forwards interested callers to Live...
