Predictive dialers always increase agent efficiency. Dropping time can indeed be expensive when it comes to both sales and customer service. Fortunately, call centers are empowered, through automated technology, with a predictive dialing solution. To originate calls at efficient times while sorting out hurdles such as answering and fax machines, busy signals, and disconnected calls automatically. Consequently, a predictive dialer can fuel productivity, sales, and customer satisfaction while lowering costs.
You're wasting precious time, money, and effort if your agents are still manually dialing numbers from a list. Nowadays, the power of a predictive caller relies on customer service call centers, debt collection teams, sales teams, market research firms, and telemarketing centers.
Even in today's digital world, when reaching out to customer service, clients often prefer phone help. The immediacy and familiarity of talking to a real human being on the phone create trust between a client and a customer service agent. But, for many growing businesses, handling phone support can be a major challenge. Although it's also a fantastic way to help customers, phone support is often the most effective way to help customers.
ICT Broadcast brings another amazing feature for call center's and Agent support! WebPhone. ICTAgent support Voice, SMS, Fax, and email communications technologies however here we will discuss only voice communications.
ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for improving customer satisfaction and boosting marketing services.
Complete Call center & Telemarketing Software for USD 20
We are offering a huge discount on all one-time ICTBroadcast License with the latest auto dialing features such as WebRTC based web phone for agents, IVR Studio, SMS, Email, Fax, and Voice-based auto dialer and predictive dialer scenarios.
We also offer up to 37% discount on ICTBroadcast Service Provider Edition time licenses and related addons
ICT Innovations brings another amazing feature for call centers and Agents' support! WebPhone. ICTAgent supports Voice, SMS, Fax, and email communications technologies however here we will discuss only voice communications.
What is a WebPhone? and How does it help Agents?
Recently ICT Innovations released Integration addon, Integration addon enable ICTBroadcast admin/user to configure campaigns to post or send call-related events to remote systems / third party applications also called push call status/webhook notifications. ICTBroadcast can use 3rd party APIs to communicate with remote systems.