ICT Broadcast brings another amazing feature for call center's and Agent support! WebPhone. ICTAgent support Voice, SMS, Fax, and email communications technologies however here we will discuss only voice communications.
ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for improving customer satisfaction and boosting marketing services.
Complete Call center & Telemarketing Software for USD 20
We are offering a huge discount on all one-time ICTBroadcast License with the latest auto dialing features such as WebRTC based web phone for agents, IVR Studio, SMS, Email, Fax, and Voice-based auto dialer and predictive dialer scenarios.
We also offer up to 37% discount on ICTBroadcast Service Provider Edition time licenses and related addons
ICT Innovations brings another amazing feature for call centers and Agents' support! WebPhone. ICTAgent supports Voice, SMS, Fax, and email communications technologies however here we will discuss only voice communications.
What is a WebPhone? and How does it help Agents?
Recently ICT Innovations released Integration addon, Integration addon enable ICTBroadcast admin/user to configure campaigns to post or send call-related events to remote systems / third party applications also called push call status/webhook notifications. ICTBroadcast can use 3rd party APIs to communicate with remote systems.
Following are commonly used types of automatic dialing system in the year 2021
Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.
On the eve of the new year, We are pleased to announce the release of ICTBroadcast version Version 4.0
Following are the main features introduced in ICTBroadcast 4.0
ICTBroadcast does support automatic call recording for all types of voice broadcasting and telemarketing campaigns including, inbound z, press 1 campaign, agent campaign, and other types of telemarketing campaigns. Admin can retrieve/export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements.
ICTBroadcast is the best predictive dialer for call centers
In this document, we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialing behavior we faced two questions.