ICTBroadcast does support automatic call recording for all type of voice broadcasting and telemarketing campaigns including , inbound campaign, press 1 campaign, agent campaign and other types of telemarketing campaigns . Admin can retrieve / export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements .

Predictive Dialer

ICTBroadcast is best predictive dialer for call centers

In this document we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialing behaviour we faced two question.

sip based networks are always vulnerable to hacking and there needs proper security measures to make sip setups secure from external attacks and hacking to make organization more secure and stable and save them from loss , We have taken all security measure to secure sip network deployments like ICTBroadcast deployment also we make sure that it does not affect its performance

Follwoing are measures that we take to make ICTBroadcast deployment secure and reliable

Following is list of general Contact Center features:

1. CTI:COMPUTER TELEPHONY INTEGRATION

A technology that enable a computer and telephone systems to interact together.CTI use a computers to manage all telephone calls, these calls in turn leads to increased efficiency and better results.

Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages customer interactions.Contact Center has been provided with a software that allow the contacts information to be routed to appropriate people,contacts to be tracked,data to be gathered

Note: The said offer has been expired meanwhile please check free monthly license of ICTBroadcast autodialer app
https://www.ictbroadcast.com/ictbroadcast-2-channels-trial-version-absol...

On the eve of completion of 10 years of ICTBroadcast , the unified telemarketing software, We are pleased to offer free ICTBroadcast Enterprise Edition 2 channels , 5 channels , 10 channels and 50 channels licenses.

Limited licenses available

Register immediately