Multi-tenant and Multi-campaign

ICTBroadcast is a web based multi-tenant package that offers separate web portals for Admin and users, and facilitates complete campaign management. Each user can manage, monitor, and run multiple campaigns separately and independently.

multi-tenant and multi-campaign

Unified Broadcasting

ICTBroadcast is a unified communication auto dialer and telemarketing software. It supports bulk Voice, SMS and Fax broadcasting.

unified broadcasting

Improved Dashboard

Monitoring system statistics, user campaigns, channel usage, and campaign statistics is fast, efficient, and streamlined. We combined all monitoring needs in one place, allowing Admin to monitor overall system resources, including node, user, and campaign statistics.

monitoring system statistics dashboard

Campaign Statistics and Reporting

ICTBroadcast has chart based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact
details of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown error). You can export these contact lists for further processing.

call detail report

Advanced User Management

ICTBroadcast supports advanced user management features like user switching, balance management, real time billing, live monitoring, and
managing user campaigns. Admin can also manage system
resources in an efficient and easy manner, including assigning or de-assigning extensions and DIDs to users.

user management

Surveys and Polls

ICTBroadcast offers a survey campaign feature that enables you to run voice-based surveys asking recipients multiple questions, and then creating useful reports from the survey responses.

ICTBroadcast, Auto Dialer software has a survey campaign for telephone surveys and polls. This auto dialer software automatically dials a list of numbers and asks them a set of questions that they can respond to, by using their telephone keypad. You can schedule when to make calls, record your questions using ICTBroadcast voice recording features and run campaign. You can view graphical charts and reports for your survey campaign and analyze recorded responses from your prospects.

survey software

Live Monitoring

ICTBroadcast provides a complete monitoring system. Admin can monitor active users load, live calls and gateway loads, as well as system and campaign statistics.

live monitoring

Improved Web-based IVR Designer

ICTBroadcast is bundled with a web-based IVR Designer enabling you to design your custom IVR menus as you choose, with our simple Drag and Drop feature. ICTBroadcast then plays these IVRs to your customers.

ivr campaign

Contacts Management

ICTBroadcast boasts an excellent contact management and filtering system. You can categorize and manage contacts destination-wise, filter duplicate and invalid contacts, and also import contacts from external files in CSV format.

contact management

Scheduling

You can schedule campaigns and can set a campaign to start and stop on a particular date, or time, as well as setting days of the week. Campaigns will automatically start and stop on the specified day and time.

scheduling

External Call Center

ICTBroadcast includes basic call center functionalities and can be integrated to work with an external call center for further support.

call center software

Call Center Support

IctBroadcast provides all the functionalities of a Call Center. Wheather its an automated Inbound Call Center or an automated Outbound Call Center you can use functionalities of both with this autodialer software.

call center

Multi Campaign

ICTBroadcast offers multiple campaigns. 12 types of campaigns are being offered i.e Message Campaign, Agent Campaign, Interactive Campign, Inbound Campiagn, Survey Campaign, IVR Campaign, Appointment Reminder Campaign, Survery Campaign, Fax Campaign, SMS Campaign, Email Campaign, Voice Campaign.

call center software

Call Queueing and Press 1 Campaign

Call queueing support is provided in ICTbroadcast and you don't need to integrate any other third-party call queuing system. Press 1 Campaign also known as Interactive voice broadcasting can be created in simple steps. On presseing 1 it forwards the calls to Agents that were in a queue.

call center

Web Phone

A Web phone is WebRTC based phone that allow agents to receive calls only using their browsers, without any additional hardware or software. ICTBroadcast offers integrated web phone for agents. Not only can it receive forwarded calls, but also enables agents to perform following actions.

call center software

AMD & DNC Support

ICTBroadcast has built-in support for Answering Machine Detection (AMD). ICTBroadcast incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection, or leave different messages for answering machines, according to requirements. ICTBroadcast allows you to upload Do Not Call (DNC) contact number. If you want system to not dial specific numbers, you can add these numbers in the Do Not Call (DNC) list and system will exclude them when the campaign runs. This list can be populated manually as well as automatically when a call recipient chooses Do Not Call (DNC) option.

call center

Billing and Routing Support

ICTBroadcast provides a complete route and rate management system. You can manage destinations, configure routes, and set destinations rates and tariffs.

call center software

CRM Integration

ICTBroadcast has integrated CRM. It organizes customer information and documents in a single database so that business users can easily access and manage it. ICTBroadcast Rest api offer opportunity to integrate with any open source CRM's like SuiteCRM , SugarCRM, EspoCRM, Yetiforce, Vtiger, flatefree, flarepoint CRM with ease.

call center

Appointment Reminder

ICTBroadcast automatically reminders customers by calling them prior to their scheduled appointment time

call center

Inbound & Outbound Call Center

ICTBroadcast offers Advance & Blended Call Center feature supporting Queues, Agent Panel and WEBRTC

call center

Rest API's

ICTBroadcast offers Rest API`s to automated your business process by integrating ICTBroadcast with any third party application

call center

Custom Token and Personal Communications

One of the many benefits of running the ICTBroadcast system is the flexibility and degree of personalization that the system allows. Dynamic messages or Tokens can be programmed to run via the auto dialer during a campaign tailored to your existing client database or as part of standard operating procedure.

call center software