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Agent module in ICTBroadcast

Oct 8, 2021 | call center

Agents This is the same as the previous extension number that any agent can register on some software phone. However, due to the introduction of call center-related features, some changes have also been made to this type of extension. New features of this type of...

Set Up Call Queue in ICTBroadcast

Oct 8, 2021 | call center, webrtc

To set up a queue for your call center, following are the steps: Create Queue Log in to ICTBroadcast as Admin or User Navigate to the Main Menu → Administration Select the Agent/Extension submenu and click to open Click the “New Agent” button at the top-right corner...

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