ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for improving customer satisfaction and boosting marketing services.
ICT Innovations brings another amazing feature for call centers and Agents support! Web Phone. ICTAgent support Voice,SMS,Fax and email communications technologies however here we will discuss only voice communications.
What is a WebPhone? and How does it help Agents?A Web phone is WebRTC based phone that allow agents to receive calls only using their browsers, without any additional hardware or software.
Recently ICT Innovations released Integration addon , Integration addon enable ICTBroadcast admin / user to configure campaigns to post or send call related events to remote systems / third party applications also called push call status / web hook notifications . ICTBroadcast can use 3rd party APIs to communicate with remote system.
Following are commonly used types of automatic dialing system in the year 2020
Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.
On the eve of the new year , We are pleased to announce the release of ICTBroadcast version Version 4.0
Following are the main features introduced in ICTBroadcast 4.0
ICTBroadcast does support automatic call recording for all type of voice broadcasting and telemarketing campaigns including , inbound campaign, press 1 campaign, agent campaign and other types of telemarketing campaigns . Admin can retrieve / export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements .
ICTBroadcast is best predictive dialer for call centers
In this document we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialing behaviour we faced two question.
sip based networks are always vulnerable to hacking and there needs proper security measures to make sip setups secure from external attacks and hacking to make organization more secure and stable and save them from loss , We have taken all security measure to secure sip network deployments like ICTBroadcast deployment also we make sure that it does not affect its performance
Follwoing are measures that we take to make ICTBroadcast deployment secure and reliable
Following is list of general Contact Center features:
A technology that enable a computer and telephone systems to interact together.CTI use a computers to manage all telephone calls, these calls in turn leads to increased efficiency and better results.