Even in today's digital world, when reaching out to customer service, clients often prefer phone help. The immediacy and familiarity of talking to a real human being on the phone create trust between a client and a customer service agent. But, for many growing businesses, handling phone support can be a major challenge. Although it's also a fantastic way to help customers, phone support is often the most effective way to help customers.

ICTBroadcast introduces another impressive call center tool that automates the business processes of call centers by providing a WebRTC based Agent panel.

ICT Broadcast brings another amazing feature for call center's and Agent support! WebPhone. ICTAgent support Voice, SMS, Fax, and email communications technologies however here we will discuss only voice communications.

Pleased to announce the released of ICTBroadcast Version 4.1 https://www.ictbroadcast.com with following new features

ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for improving customer satisfaction and boosting marketing services.

Complete Call center & Telemarketing Software for USD 20

We are offering a huge discount on all one time ICTBroadcast License with the latest auto dialing features such as WebRTC based web phone for agents, IVR Studio , SMS, Email, Fax, and Voice-based auto dialer and predictive dialer scenarios.

ICT Innovations brings another amazing feature for call centers and Agents support! Web Phone. ICTAgent support Voice,SMS,Fax and email communications technologies however here we will discuss only voice communications.

What is a WebPhone? and How does it help Agents?

Recently ICT Innovations released Integration addon , Integration addon enable ICTBroadcast admin / user to configure campaigns to post or send call related events to remote systems / third party applications also called push call status / web hook notifications . ICTBroadcast can use 3rd party APIs to communicate with remote system.

Following are commonly used types of automatic dialing system in the year 2020

Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.

On the eve of the new year , We are pleased to announce the release of ICTBroadcast version Version 4.0

Following are the main features introduced in ICTBroadcast 4.0