Contact Center Features
Contact Center provides following features:
CTI:COMPUTER TELEPHONY INTEGRATION A technology that enable a computer and telephone systems to interact together.CTI use a computers to manage all telephone calls, these calls in turn leads to increased efficiency and better results.
ACD:AUTOMATIC CALL DISTRIBUTOR The recognization,answers,and routes of the incoming calls to the terminal or agent that is best suited to handle the caller's need is through a system as ACD. ACD help companies in meeting customer need more efficiently.