ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for improving customer satisfaction and boosting marketing services.
We are offering a huge discount on all one time ICTBroadcast License with the latest auto dialing features such as WebRTC based web phone for agents, IVR Studio, SMS, Email, Fax, and Voice-based auto dialer and predictive dialer scenarios.
We also offer up to 37% discount on ICTBroadcast Service Provider Edition One time licenses and related addons
Hope you will not miss the opportunity !!!
ICT Innovations brings another amazing feature for call centers and Agents support! Web Phone. ICTAgent support Voice,SMS,Fax and email communications technologies however here we will discuss only voice communications.
What is a WebPhone? and How does it help Agents?A Web phone is WebRTC based phone that allow agents to receive calls only using their browsers, without any additional hardware or software.
Recently ICT Innovations released Integration addon , Integration addon enable ICTBroadcast admin / user to configure campaigns to post or send call related events to remote systems / third party applications also called push call status / web hook notifications . ICTBroadcast can use 3rd party APIs to communicate with remote system.
Following are commonly used types of automatic dialing system in the year 2020
autodialers used to dial provided contacts list in bulk and on answer it can play pre-recorded voice recordings or play outbound IVR also it can ask the recipient to press a DTMF key to take appropriate action like forwarding call to agent, this particular campaign type is called press 1 campaign (https://www.ictbroadcast.com/press-1-campaign-for-interactive-voice-broa...)
Happy New Year. May the New Year bring you warmth of love, and a light to guide your path towards a positive destination.
On the eve of the new year , We are pleased to announce the release of ICTBroadcast version Version 4.0
Following are the main features introduced in ICTBroadcast 4.0
ICTBroadcast Version 4.0 support advance inbound / outbound call centre featuring webrtc based webphone, agent performance evaluation, complete call statistics as well live queue / agent and campaign statistics
ICTBroadcast does support automatic call recording for all type of voice broadcasting and telemarketing campaigns including , inbound campaign, press 1 campaign, agent campaign and other types of telemarketing campaigns . Admin can retrieve / export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements . ICTBroadcast also support custom IVR based campaign where user / admin can design telemarketing campaigns as per his custom requirements with drag and drop tools
ICTBroadcast is best predictive dialer for call centers
In this document we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialing behaviour we faced two question.
sip based networks are always vulnerable to hacking and there needs proper security measures to make sip setups secure from external attacks and hacking to make organization more secure and stable and save them from loss , We have taken all security measure to secure sip network deployments like ICTBroadcast deployment also we make sure that it does not affect its performance
Follwoing are measures that we take to make ICTBroadcast deployment secure and reliable
Contact Center provides following features:
CTI:COMPUTER TELEPHONY INTEGRATION A technology that enable a computer and telephone systems to interact together.CTI use a computers to manage all telephone calls, these calls in turn leads to increased efficiency and better results.
ACD:AUTOMATIC CALL DISTRIBUTOR The recognization,answers,and routes of the incoming calls to the terminal or agent that is best suited to handle the caller's need is through a system as ACD. ACD help companies in meeting customer need more efficiently.
