BLOGS
ICTBroadcast Version 4.2 released
We are pleased to announce the release of ICTBroadcast version Version 4.2 with advanced features such as a powerful webrtc agent dashboard, manual dialing, preview dialing, agent interaction and business automation, and IVR studio enhancements. Now ICTBroadcast is a...
How ICTBroadcast can Help in Appointment Scheduling for Covid-19 Vaccination
The COVID-19 pandemic has sparked a surge in digital health, including telemedicine, remote monitoring for chronic diseases, and mobile applications for communication and tracing, as well as safety monitoring in schools and small businesses. The use of telemedicine to...
Powerful Graphical Reports in ICTBroadcast
ICTBroadcast is a multi-tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email, and Fax broadcasting. ICTBroadcast has a very powerful feature of real-time graphical reports. These reports can be found in summarized form as...
How to forward answered calls to External telephone number while doing Interactive Voice Broadcasting Campaign / Press 1 Campaign ?
How to transfer the call to an external number instead of an extension while doing Interactive Voice Broadcasting Campaign / Press 1 Campaign? 1. Click Administration => Agents / Extensions 2, Click on the Edit link of any extension at right-hand side 3. Select...
Version 3.4 of ICTBroadcast with additional features and bug fixes is released
We are pleased to announce that ICTBroadcast Version 3.4 with additional features and bug fixes is released. The new release contains features such as VoIP Trunk testing, GUI log management interface, Hard disk usage graph added into the dashboard, Backup module, GUI...
Support multiple audio file formats like wav, gsm etc
The recording is an area where user will upload recordings or audio files. These files could be messages, survey questions, introductory messages,s, etc. If the user doesn't have recordings. Don't worry, the system also provides users with TTS (text-to-speech)...
How to create Email Templates for Email Campaign
ICTBroadcast users can create various email templates for email broadcasting campaigns. Email template is a sample email text where the user can provide the subject of the email, email body, alternate email body (optionally for receivers who don't have HTML support),...
Integration of ICTBroadcast autodialer with Vtiger CRM to run campaigns directly from Vtiger CRM.
Recently we have successfully integrated Vtiger CRM with ICTBroadcast using REST API of ICTBroadcast, the unified autodialer software. The said integration enables the user to communicate directly with his contacts/customers directly from (CRM), either using general...
Multi-Service Billing | Voice Broadcasting Software
Overview : ICTBroadcast has an integrated prepaid billing system and allows real-time control of calls and campaigns according to available funds. REST-based API takes billing and payments to next level by binding ICTBroadcast to a third party web portal.ICTBroadcast...
Email Campaign | Voice, SMS, Fax And Email Campaign | Unified Communication
Now you can choose your target communication medium from a range of Voice, SMS, Fax, and Email. There is no need to look for a separate platform for Email campaigns. Everything is bundled into a single software package. Learn more about ICTBroadcast Learn more about...
Technical Details of different packages offered by ICTBroadcast Service Provider Edition, A turnkey software solution
ICTBroadcast Service Provider Edition is a scalable autodialer with billing and routing. It uses open-source Asterisk PBX as its back-end. ICTBroadcast Service Provider Edition can be scaled to multiple nodes of Asterisk PBX. So this also eliminates the bottleneck of...
Interactive email marketing through ICTBroadcast
In ICTBroadcast, broadcast users can customize messages for SMS and Email campaigns, users can use the following tokens in their message. [campaign:callerid] [campaign:callerid_name] [contact:first_name] [contact:last_name] [contact:phone] [contact:email]...
How to transfer answered calls to queue of External Call Centre ?
Interactive voice broadcasting is the latest trend in the telemarketing industry, In interactive voice broadcasting, the voice message is played to call recipients, and recipients are asked to press a selected key if they like to directly communicate with support...
Scalable Auto Dialer | Voice Broadcasting Software
ICTBroadcast is a scalable autodialer that is capable to blast thousand of concurrent channels enabling you to convey your message to millions of people around the globe within no time. Learn more about ICTBroadcast ICTBroadcast handles all the complexities of a large...
Version 3.3 of ICTBroadcast with additional features and bug fixes is released
We are pleased to announce that ICTBroadcast Version 3.3 with additional features and bug fixes is released. The new release contains bug fixes in CDR reports, role management, time-based restriction to start a campaign, auto-concurrent channel decrease on low...
Covid-19 Vaccine Appointment Reminder with ICTBroadcast
It may be very difficult to set up appointment reminder settings based on the type of Covid-19 Vaccine appointment and how far in advance you want to send your patient a reminder. But in ICTBroadcast it is very easy to setting-up the Covid-19 vaccine appointment...
Integeration of ICTBRoadcast auto dialer with SalesForce CRM to run voice , fax or SMS campaigns using SalesForce CRM contacts
Salesforce CRM is an award-winning solution created by Salesforce as part of its extensive sales and marketing solutions under the Salesforce brand including separate systems for analytics, marketing, service, and community cloud. As a CRM, the software helps you to...
Multi-tenant platform for Enterprise / Service Providers / ITSP
ICTBroadcast service provider (SP) edition has all the features of enterprise-grade software for its customers who want to become Internet Telephony Service Providers (ITSPs) and want to provide their own broadcasting services (such as voice, SMS, fax, and email) to...
Creating personalized messages using custom tokens in Email campaign
In ICTBroadcast, users can customize messages for SMS and Email campaigns. ICTBroadcast users can use the following tokens in their message Following tokens are available for each type of campaign: [campaign:callerid] [campaign:callerid_name] [contact:first_name]...
DID Based Caller ID support in ICTBroadcast campagins , the unified autodialer software
ICTBroadcast supports a variety of ways to configure CallerID for telemarketing campaigns, It supports personal calleriID per user wise, general caller id system-wise random caller id from list of numbers, sequential caller id from list of numbers and it also supports...