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10 Tips to Find the Right Call Center Software
Mostly on the market, there are several call center software that includes more than six different kinds of these technologies. Not to mention the variety of call center software solutions that interface with the numerous software tools. Businesses have utilized call...
Hubspot CRM integration with ICTBRoadcast autodialer to empower Vtiger to interact with customers smartly using unified communications
HubsSpot CRM Create your account in hubspot crm or you can also login using your google account. Add Contacts Select Contacts => Contacts from menu. Select Create contact button from right side Create contact form will be open then enter value in fields and click...
ICTBroadcast an Advance Telemarketing Software
ICTBroadcast an Advance Telemarketing Software In order to make each business unified, ICTBroadcast is telemarketing, networking, and collaboration software. For various types of teams, it offers a full suite of social collaboration, communication, and management...
STIR / SHAKEN
STIR/SHAKEN is a network of interconnected standards. Security Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using Standard Keys (SHAKEN) are acronyms for the established standards.
How to add Email Trunk in ICTBroadcast
ICTBroadcast is a mulit-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...
ICTBroadcast auto dialer and call center software integration with WHMCS to empower customers with complete ecommerce functionality.
ICTBroadcast and WHMCS Integration ICTBroadcast WHMCS module integrates WHMCS and ICTBroadcast SP Edition and adds complete ecommerce functionality in ICTBroadcast setup. ICTBroadcast WHMCS module will automate business processes and it will automate client account...
Session Initiation Protocol (SIP) Auto Dialer | Difference Between SIP, VoIP & Twilio Auto Dialer
What is an SIP Auto Dialer? Session Initiation Protocol (SIP) is the protocol for initiating session calls. This protocol is designed to allow users to create, modify, and terminate multimedia sessions using the Internet Protocol. This is the application layer...
Autodialer laws and regulations | TCPA compliant auto dialer
Autodialer Software – An Overview An autodialer software is a software-based system designed to automatically dial telephone numbers without human intervention. These tools are widely used in call centers, sales departments, emergency services, healthcare, and...
How to Map Contacts Fields in ICTBroadcast?
ICTBroadcast allows users to manage contacts in form of a group. There are different ways to upload contact groups in ICTBroadcast such as: Upload contacts via standard file Upload contacts via a custom file Copy contacts from an existing group Continue without import...
Empower your business using the integration of Dialog Flow with ICTBroadCast AI Powered Auto Dialer Software
Dialog flow is a simple, to the point and highly scalable inbound telemarketing tool. It is a software that integrates with ICTBroadcast AI Powered auto dialer software, which allows companies to create more personalized calls. Dialog flow allows you to offer...
ICTBroadcast AI Powered Auto Dialer Integration with Google DialogFlow, Deploy Artificial intelligence in your business.
ICTBroadcast auto dialer integration with Google DialogFlow. Google Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into smart application, bot, interactive voice response system, and so on. Using Dialogflow, we can provide new and engaging ways for users to interact with your product.
Timezone Restriction and Time Slot Calculation in ICTBroadcast
Area Code/Destinations Timezone Restriction and Time Slot Calculation This new feature protects you from any legal issue, Admin can impose time zone based restriction globally as well as locally means admin can restrict all system users to run campaigns in proper...
Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module
##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...
Testing Press 1 Campaign / IVR with WEBRTC based webphone / Call Center module
##### Note : Please configure Gateway / sip provider account , add contact and voice recording before going through these instructions Create Agent through Admin / User Portal - Visit https://your-domain.com/login.php?action=user - login as admin - create extension in...
How to add a new Rates – Video Tutorial
ICTBroadcast Version 4.3 release, the unified communications auto dialer and call center software
We are pleased to announce the release of new version of unified communications automated dialing and call center software ICTBroadcast Version 4.3 Following are the new additions / features introduced in ICTBroadcast Version 4.3 Three level user account supported....
ICTBroadcast automated dialer, Using REST based APIs to automate your business process
ICTBroadcast uses REST based API to ensure communication and automation between our products and third party applications is a seamless and simple process. Customers can make the most of third party applications without compromising the quality of service ICTBroadcast...
How agents can register with System ?
Agents can be registered with ICTBroadcast system remotly using either softphone or IP Phone by using extension number , extension password and ICTBroadcast Ip address as proxy / registrar / domain Free Softphone from zoiper or xlite are recommended to register with...