BLOGS
How to Use Custom Token In IVR
First Of All Navigate to Messages => IVR => New IVR Enter Your IVR Name How to use Custom Token In Text to Speech (TTS) Application in IVR? 1. Create New IVR => Drag and drop TTS Application to Drawing Area. 2. In the popup window, write the custom token that...
What type of Voip Providers / Trunks / Gateways ICTBroadcast support ?
ICTBroadcast support SIP / IAX and PSTN gateways / VoIP providers for voice and fax broadcasting, VOIP provider/gateway needs to support fax using T.38 / G.711 pass through or T.30 (PSTN) Related Content ICTBroadcast support multiple sip trunks Selecting a wholesale...
ICTBroadcast Web Phone (WebRTC Agent)
ICT Broadcast brings another amazing feature for call centers and Agent support! WebRTC based Agent Panel for Agent to interact with callers / customers . Agent panel will supports Voice, SMS, Fax, and email communications technologies in future however we will...
Unified Broadcasting | Unified Communications Autodialer Software
ICTBroadcast is a web-based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting, and Voice broadcasting. ICTBroadcast offers smart autodialer and smart predictive dialer capabilities. Learn more about ICTBroadcast...
Integeration of ICTBRoadcast auto dialer with SugarCRM to run Voice Broadcasting campaigns directly from SugarCRM.
According to Wikipedia, SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, a customer relationship management (CRM) system. SugarCRM's functionality includes sales-force automation, marketing campaigns, customer...
Fax Server Software Market Trends
The market research study on Fax Server Software assists decision-makers in improving their business strategies and ensuring long-term performance. Global Innovations, New Business Strategies, New Product Growth, M&A, Recent Trends, Covid19 Impact Analysis &...
How Auto Dialer Software Increase Efficiency
Continuous changes in the world of technology are not a new thing. The sales and marketing strategies of many companies are also positively affected by technology. The auto dialer software is a very important invention of technology. Autodialer software has made the...
Inbound IVR Support in ICTBroadcast, the advance call center software solution
There are many features and campaigns offered by ICTBroadcast and Inbound IVR is one of them. IVR campaign dials number from the contact list, on the answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live...
ICTBroadast Version 4.1, Advance call center software for your needs
Even in today's digital world, when reaching out to customer service, clients often prefer phone help. The immediacy and familiarity of talking to a real human being on the phone create trust between a client and a customer service agent. But, for many growing...
How to setup ICTBroadcast to broadcast telephone calls or SMS Messages to GSM Networks / Mobile numbers
We do offer two editions of ICTBroadcast as discussed below: ICTBroadcast Enterprize Edition ICTBroadcast Service Provider (SP) Edition 1. ICTBroadcast Enterprize Edition suitable for enterprises and organizations for their own marketing and mass communications needs....
How to configure SMS Trunk in ICTBroadcast ?
ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, email, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. Kannel gateway and SMPP protocol are used in...
Testing Interactive Voice Broadcasting with External Call Center
ICTBroadcast includes advance and complete inbound and outbound Call Center functionalities with power dialing, inbound dialing, dynamic dialing, press 1, and predictive dialing modes also ICTBroadcast offers rest API to integrate with any third-party application....
ICTBroadcast Version 3.0 Released, The Software for Voice Broadcasting, SMS and Fax Broadcasting
We are pleased to announce the release of ICTBroadcast Version 3.0. ICTBroadcast has developed into a more mature and professional product. It is a sophisticated, high-performance tool, making it the ultimate choice for telemarketers, carriers, and Internet Telecom...
DID Configuration in ICTBroadcast
DID (Direct Inward Dialing) is a service of a local phone company that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system. It was invented as a way to re-use a limited number of physical phone lines to handle calls...
An advance predictive dialer with unified communications support
ICTBroadcast advance predictive dialer with unified communication support is a performance and productivity accelerating call center software that provides multiple services in a single product. The advanced predictive dialer is an extremely powerful tool for...
ICTBroadcast Version 4.2 released
We are pleased to announce the release of ICTBroadcast version Version 4.2 with advanced features such as a powerful webrtc agent dashboard, manual dialing, preview dialing, agent interaction and business automation, and IVR studio enhancements. Now ICTBroadcast is a...
How ICTBroadcast can Help in Appointment Scheduling for Covid-19 Vaccination
The COVID-19 pandemic has sparked a surge in digital health, including telemedicine, remote monitoring for chronic diseases, and mobile applications for communication and tracing, as well as safety monitoring in schools and small businesses. The use of telemedicine to...
Powerful Graphical Reports in ICTBroadcast
ICTBroadcast is a multi-tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email, and Fax broadcasting. ICTBroadcast has a very powerful feature of real-time graphical reports. These reports can be found in summarized form as...
How to forward answered calls to External telephone number while doing Interactive Voice Broadcasting Campaign / Press 1 Campaign ?
How to transfer the call to an external number instead of an extension while doing Interactive Voice Broadcasting Campaign / Press 1 Campaign? 1. Click Administration => Agents / Extensions 2, Click on the Edit link of any extension at right-hand side 3. Select...
Version 3.4 of ICTBroadcast with additional features and bug fixes is released
We are pleased to announce that ICTBroadcast Version 3.4 with additional features and bug fixes is released. The new release contains features such as VoIP Trunk testing, GUI log management interface, Hard disk usage graph added into the dashboard, Backup module, GUI...