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Contact Center Features

Contact Center provides following features:

  1. CTI:COMPUTER TELEPHONY INTEGRATION A technology that enable a computer and telephone systems to interact together.CTI use a computers to manage all telephone calls, these calls in turn leads to increased efficiency and better results.

  2. ACD:AUTOMATIC CALL DISTRIBUTOR The recognization,answers,and routes of the incoming calls to the terminal or agent that is best suited to handle the caller's need is through a system as ACD. ACD help companies in meeting customer need more efficiently.

The basics of a Contact Center Managment system .

Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages customer interactions.Contact Center has been provided with a software that allow the contacts information to be routed to appropriate people,contacts to be tracked,data to be gathered and to resolve the customer issues quickly.Contact Cente

Free addon of SMS marketing and Email marketing

New Year 2019 offer , Save USD 2000 with ICTBroadcast , the unified communications autodialer application!!

ICT Innovations has announced the Great new year offer for its customers by offering SMS and Email addon absolute free saving USD 1000 with ICTBroadcast Enterprise Edition and saving USD 2000 with ICTBroadcast Service Provider Edition .

ICTBroadcast Enteprise Edition SMS addon (past price USD 600)
ICTBroadcast Enterprise Edition Email addon (past price USD 400 )

ICTBroadcast Enterprise Edition Licenses absolutely free , Great offer for limited time

On the eve of completion of 10 years of ICTBroadcast , the unified telemarketing software, We are pleased to offer free ICTBroadcast Enterprise Edition 2 channels , 5 channels , 10 channels and 50 channels licenses.

Limited licenses available

Register immediately

https://service.ictinnovations.com/cart.php?gid=1
http://www.ictbroadcast.com

How to setup ICTBroadcast to broadcast telephone calls or SMS Messages to GSM Networks / Mobile numbers

We do offer two editions of ICTBroadcast as discussed below

1. ICTBroadcast Enterprize Edition suitable for enterprises and orgranization for their own marketing and mass communications neeeds

2. ICTBroadcast Service Provider Edition that is B2B buisness application suitable for ITSP / telecom carriers to offer hosted telemarketing services to third party organizations and bill them for your services

How To Use Survey Software

Conducting survey is a good method to improve companies, products and services. You can ask questions from your customers about the products and services. Customer feedback is very important for the improvement of products and services for companies. End user tells better about the product quality and service performance. You can alter your product according to their feedback.

How To Use SMS Broadcasting

SMS broadcasting is widely used by businesses. Statistics and facts of SMS marketing insure that mobile broadcasting is an effective way to engage clients, and gain a sufficient return on investment. Huge number of people spend their sufficient time with their cell phones. According to the Morgan Stanley - 91% of all U.S. citizens have their mobile device within reach 24/7.

How To Use Fax Broadcasting

Fax broadcasting is an old method of marketing. It is a direct method of communication between the organizations. It is an easy and fast method of marketing companies, products and services. By using fax broadcast you can target a huge number of clients either these are local, national or international. It gives a great opportunity to connect with businesses and send documents.

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