Weblogs

ICTBroadcast does support automatic call recording for all type of voice broadcasting and telemarketing campaigns including , inbound campaign, press 1 campaign, agent campaign and other types of telemarketing campaigns . Admin can retrieve / export all call recording data from MySQL database accordingly also admin can configure automated call recording options as per his requirements . ICTBroadcast also support custom IVR based campaign where user / admin can design telemarketing campaigns as per his custom requirements with drag and drop tools

Predictive Dialer

In this document we have discussed that how we have implemented the predictive dialer capability in ICTBroadcast. while
implementing predictive dialling behaviour we faced two question.
How many channels a campaign need ? and When we need to dial new channels ? as we need active calls in queue
before a busy agent get free !
To answer above questions and to conclude a final algorithm we have divided this post into following sections
Concerned Entities The entities that algorithm can utilize.

sip based networks are always vulnerable to hacking and there needs proper security measures to make sip setups secure from external attacks and hacking to make organization more secure and stable and save them from loss , We have taken all security measure to secure sip network deployments like ICTBroadcast deployment also we make sure that it does not affect its performance

Follwoing are measures that we take to make ICTBroadcast deployment secure and reliable

Contact Center provides following features:

1. CTI:COMPUTER TELEPHONY INTEGRATION A technology that enable a computer and telephone systems to interact together.CTI use a computers to manage all telephone calls, these calls in turn leads to increased efficiency and better results.

2. ACD:AUTOMATIC CALL DISTRIBUTOR The recognization,answers,and routes of the incoming calls to the terminal or agent that is best suited to handle the caller's need is through a system as ACD. ACD help companies in meeting customer need more efficiently.

Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages customer interactions.Contact Center has been provided with a software that allow the contacts information to be routed to appropriate people,contacts to be tracked,data to be gathered and to resolve the customer issues quickly.Contact Cente

Note: The said offer has been expired meanwhile please check free monthly license of ICTBroadcast autodialer app
https://www.ictbroadcast.com/ictbroadcast-2-channels-trial-version-absol...

On the eve of completion of 10 years of ICTBroadcast , the unified telemarketing software, We are pleased to offer free ICTBroadcast Enterprise Edition 2 channels , 5 channels , 10 channels and 50 channels licenses.

Limited licenses available

Register immediately

Recently we have successfully integrated Vtiger CRM with ICTBroadcast using REST API of ICTBroadcast, the unified autodialer software.